Retail Loss Prevention Customer Service Associate II

The TJX Companies, Inc.; Dublin (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading off-price retailer as a Retail Customer Service Associate II. Contribute to loss prevention and customer service, ensuring a positive shopping experience. With strong support from store management, you'll play a key role in maintaining store safety and culture while enjoying competitive pay and benefits.

Benefits

Associate discount

401(k) Associate contributions

Paid parental leave

Health care benefits

Referral bonuses

Qualifications

• Ability to greet customers courteously.
• Engagement in loss prevention activities.
• Adherence to company policies.

Responsibilities

• Act as a visual deterrent to prevent loss.
• Document incidents using AIIM Case Management.
• Maintain a professional presence at the front of the store.

Skills

Customer Service

Loss Prevention Awareness

Job description

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Retail Customer Service Associate II

Opportunity: Contribute to the growth of your career

JOB SUMMARY

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body-worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

Duties and Responsibilities

Maintains a proper and professional stance in the designated area at the front of the store.

Act as a visual deterrent to prevent potential loss/dishonesty.

Review and understand the Store Emergency Response Guide sections titled Evacuating People with Disabilities, Missing Child, Store Disturbances, Fire, Severe Weather/Natural Disaster, Bomb Threat, and Imminent Threat.

Wear a complete company-approved uniform.

Wears a Company-issued body-worn camera, engages the camera during approved situations for legal, safety, and training purposes, and adheres to proper use of the body-worn camera as outlined in policy and procedure.

Greet customers appropriately and demonstrate courtesy and respect.

Establish and maintain a position at the front of the store or in a department.

Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio.

Observe and report any suspicious behavior or critical incidents to LP or store management.

Perform a closing safety sweep of the store with a member of management.

Adhere to all Company Policy and Procedure to not detain, stop, apprehend, chase, follow, pursue, question, or accuse anyone of dishonesty or make a customer feel uncomfortable in any way.

Remain in their designated area of the store (aside from breaks).

Adhere to all Company Policy and Procedure prohibiting the use or carrying of any weapons, including but not limited to guns, knives, tasers, stun guns, batons, pepper spray or similar devices.

Document required incidents in AIIM Case Management.

Performs other duties as assigned.

Specify the number of Associates receiving day-to-day guidance/direction.

Call the police only when directed by the appropriate LP Associate or Store Management in an emergency.

This position has a starting pay range of $13.30 to $18.60 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction recordswillbe considered for employment.

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

5350 Dublin Blvd

Location:

USA HomeGoods Store 0606 Dublin CAThis position has a starting pay range of $16.50 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.