Retail Loss Prevention Associate

Jobtailor; Toms River (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Jobtailor in New Jersey is seeking a Loss Prevention / Customer Service Associate to support a positive shopping experience and deter dishonesty while partnering with store teams.

In this role, you will engage customers, maintain safety, observe checkout procedures, and escalate shrink-related concerns to management and Loss Prevention. A flexible schedule and 0–2 years retail or security experience are expected.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Effective collaboration with peers and supervisors to accomplish tasks.
• Ability to work a flexible schedule to support business needs.
• 0–2 years of retail or security experience.

Responsibilities

• Support a positive customer shopping experience and maintain a strong partnership with store teams and Loss Prevention
• Understand operational procedures and deter acts of dishonesty within established customer service guidelines
• Provide timely, courteous, and knowledgeable service to customers
• Engage customers, provide support, and create a positive shopping environment
• Deter theft through customer engagement and a professional, knowledgeable presence
• Observe accurate checkout procedures for customers and Associates
• Communicate shrink-related concerns to Store Management and Loss Prevention
• Maintain an effective partnership with Store Management and Loss Prevention to accomplish assignments and goals
• Coordinate and complete shrink-related activities with Store Management
• Support and participate in store shrink reduction goals and programs
• Promote honesty, integrity, confidentiality, and safety awareness
• Encourage Associate use of shrink reduction resources
• Follow through on commitments and accomplish goals with minimum supervision
• Adhere to labor laws, policies, and procedures
• Perform other duties as assigned

Skills

Customer Service

Loss Prevention

Shrink Reduction

Effective Communication

Retail Experience

Job description

• Support a positive customer shopping experience and maintain a strong partnership with store teams and Loss Prevention
• Understand operational procedures and deter acts of dishonesty within established customer service guidelines
• Provide timely, courteous, and knowledgeable service to customers
• Engage customers, provide support, and create a positive shopping environment
• Deter theft through customer engagement and a professional, knowledgeable presence
• Observe accurate checkout procedures for customers and Associates
• Communicate shrink-related concerns to Store Management and Loss Prevention
• Maintain an effective partnership with Store Management and Loss Prevention to accomplish assignments and goals
• Coordinate and complete shrink-related activities with Store Management
• Support and participate in store shrink reduction goals and programs
• Promote honesty, integrity, confidentiality, and safety awareness
• Encourage Associate use of shrink reduction resources
• Follow through on commitments and accomplish goals with minimum supervision
• Adhere to labor laws, policies, and procedures
• Perform other duties as assigned

Requirements

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Effective collaboration with peers and supervisors to accomplish tasks
• Ability to work a flexible schedule to support business needs
• 0–2 years of retail or security experience

Core Competencies

Demonstrates strong customer service skills while maintaining a focus on loss prevention and shrink reduction. Capable of effective communication and collaboration with store management and associates to foster a positive shopping environment.

Highest-signal resume keywords

• Customer Service
• Loss Prevention
• Shrink Reduction
• Effective Communication
• Retail Experience

ATS Optimization Keywords

Soft Skills

• Excellent Communication Skills
• Good Judgment
• Collaboration
• Flexibility

Industry Keywords

• Operational Procedures
• Customer Engagement
• Theft Deterrence
• Safety AwarenessLabor Laws