Loss Prevention Agent

SIRIBOE PROTECTION SERVICE LLC; City of Niagara Falls (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job summary

SIRIBOE PROTECTION SERVICE LLC in New York is seeking a Loss Prevention Agent to deter theft on the retail floor and maintain a secure environment.

The role emphasizes reporting incidents, confronting potential shoplifters when needed, and collaborating with staff to protect assets and uphold store integrity.

Qualifications

• Experience in retail loss prevention is preferred.
• Ability to confront customers calmly and decisively.
• Familiarity with Microsoft Office and loss prevention software.

Responsibilities

• Watch footage, walk the sales floor, and identify shoplifting and fraud attempts.
• Identify fraudulent activity with returns or customer interactions.
• Protect company assets from shrinkage.
• Assist staff with difficult customers.
• Write accurate daily activity reports.
• Coordinate with law enforcement when needed.

Skills

Loss prevention

Customer confrontation

Office software

Tools

Microsoft Office

LP software

Job description

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Job Summary

We are seeking a Loss Prevention Agent to join our team! As a Loss Prevention Agent, you will be spending most of your shift on the retail floor, observing customers and maintaining a strong presence to deter and prevent shoplifters or fraudulent activities. You will also be maintaining accurate reports of incidents within the store, working closely with staff to create a positive environment, and handling any potential shoplifters. The ideal candidate is someone who has no problems confronting potential shoplifters or fraudulent shoppers, can work well independently, and can maintain a high level of integrity and professionalism.

Responsibilities

• Watch footage, walk the sales floor, and converse with staff to help identify shoplifting and fraud attempts
• Identify fraudulent activity with returns or customer interactions
• Protect company assets from shrinking both internally and externally
• Assist staff as needed with problem customers or negative interactions
• Write accurate reports about your daily activities and any interactions with customers
• Loop in law enforcement on issues as needed

Qualifications

• Previous experience with loss prevention in a retail setting desired
• The ability to confidently confront problem customers and step in as needed during negative customer interactions
• Familiarity with computer programs such as the Microsoft Office suite and loss prevention programs