Retail Learning Experience Designer

Signet Jewelers Limited; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Signet Jewelers Limited is seeking a Learning Consultant to design, deliver, and continuously improve learning solutions for the Blue Nile brand, strengthening customer experiences and business performance. This hybrid role in New York City partners with HR and brand leaders to align programs with strategic priorities and adapt enterprise learning to brand needs.

The ideal candidate blends facilitation, instructional design, project management, and stakeholder partnership to develop engaging

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, Business, or related field preferred.
• 2+ years of Learning & Development, Talent Development, Training, Education, or related experience, including learning design, facilitation, coordination, or program delivery responsibilities.
• Experience developing and delivering learning experiences, training programs, or employee development initiatives.
• Strong facilitation, communication, stakeholder partnership, and collaboration skills.
• Experience managing multiple projects and priorities in a fast-paced environment.
• Demonstrated ability to build effective working relationships and collaborate with business partners across multiple functions.
• Experience supporting retail, customer service, sales, hospitality, luxury, multi-site, or customer-facing environments preferred.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency with learning technologies, learning management systems, Microsoft 365, virtual learning platforms, and digital content creation tools such as Articulate 360 and Synthesia.

Responsibilities

• Design, develop, implement, and facilitate learning solutions that support selling effectiveness, customer experience, leadership development, onboarding, and role-specific capability building.
• Adapt enterprise learning programs, resources, and tools to meet Blue Nile business needs and learner requirements.
• Create engaging learning materials, performance support resources, and development tools that reinforce key skills, knowledge, and desired behaviors.
• Deliver instructor-led, virtual, blended, and self-directed learning experiences that support employee growth and performance.
• Manage learning projects and program deliverables, ensuring initiatives are completed on time and align with business priorities.

Skills

Facilitation

Instructional design

Project management

Stakeholder collaboration

Education

Bachelor’s degree

Tools

Articulate 360

Synthesia

LMS

Microsoft 365

Job description

Signet Jewelers Limited is seeking a Learning Consultant to design, deliver, and continuously improve learning solutions for the Blue Nile brand, strengthening customer experiences and business performance. This hybrid role in New York City partners with HR and brand leaders to align programs with strategic priorities and adapt enterprise learning to brand needs.

The ideal candidate blends facilitation, instructional design, project management, and stakeholder partnership to develop engaging