Retail Lead: Luxury Brand Growth & Customer Experience

st-group-careers; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Care, Vision & Dental Plan

Flexible Spending Account

Disability Plans

Life Insurance

Paid Vacation and PTO

401(k) with company match

Job summary

Cigars International is seeking a Retail Lead in Tampa, FL to act as a brand ambassador and manage daily operations. The role requires guiding store associates, delivering exceptional customer experiences, and meeting performance standards through strong communication and leadership.

The ideal candidate will have retail or luxury goods exposure, business acumen, and the ability to drive sales while maintaining brand standards and budgets.

Qualifications

• Excellent communication skills and customer service focus are required.
• Strong business acumen with data-driven decision-making is preferred.
• Background in retail and/or luxury goods is beneficial.

Responsibilities

• Formulate strategic plans to drive brand growth and store profitability.
• Set and monitor standards for sales staff and customer service.
• Lead and schedule store associates to achieve goals and maintain visual standards.
• Oversee daily retail operations and ensure efficient routines.
• Collaborate with the store manager to meet sales and profit targets.
• Monitor store expenses to stay within budget.
• Motivate the team to achieve personal and store goals.
• Ensure store systems and facilities are properly maintained.

Skills

Communication skills

MS Word

Excel

PowerPoint

Data analysis

Operations management

Time management

Cigar industry knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Cigars International is seeking a Retail Lead in Tampa, FL to act as a brand ambassador and manage daily operations. The role requires guiding store associates, delivering exceptional customer experiences, and meeting performance standards through strong communication and leadership.

The ideal candidate will have retail or luxury goods exposure, business acumen, and the ability to drive sales while maintaining brand standards and budgets.