Retail Lead - Orlando, FL

Cigars International; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Health Care, Vision & Dental Plan

Flexible Spending Account

Paid Vacation, Paid Time Off (PTO) days

401(k) Retirement Saving Plan with company match

Job summary

Cigars International is looking for a Retail Lead in Orlando to create a unique retail experience. The successful candidate will manage day-to-day operations, embody brand vision, and ensure that customer experience standards are met. Ideal qualities include excellent communication skills and a strong business acumen, along with a background in retail or luxury goods.

Benefits include comprehensive health care, a 401(k) retirement plan with a generous company match, and paid time off. This position requires candidates to be at least 21 years of age to apply.

Qualifications

• Proven ability to direct and coordinate operations.
• A general understanding of cigars and the Cigar Industry is preferred by not required.

Responsibilities

• Formulating strategic business development plans to ensure brand growth.
• Assist in setting standards and objectives for retail sales staff.
• Educating sales team on company goals and customer service standards.
• Overseeing daily retail associate routines and ensuring efficiency.
• Managing Labor hours to reach hourly wage goals set by the store Manager.

Skills

Strong written and verbal communication skills

Proficiency in Microsoft Word, Excel, and PowerPoint

Ability to input, retrieve and analyze data

Strong organizational and time management skills

Hands-on commitment to getting the job done

Job description

MUST BE 21 YEARS OF AGE TO APPLY

Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.

Summary

We are seeking a talented enthusiastic Retail Lead to be a brand ambassador for our superstore who strives to create a unique retail experience for our customers by helping to manage day-to-day operations of the business. This individual would embody our vision to create the ultimate customer experience by delivering excellent service and leading store associates to meet and exceed our performance standards. To succeed in this role, the candidate must possess excellent communication skills, a strong business acumen and a background in retail and/or luxury goods.

Job Information

Retail Lead – Orlando, FL

Posting Start Date: 2/10/26

Orlando, Florida, 32839

What can you expect as a Retail Lead at Cigars International?

• Formulating strategic business development plans to ensure brand growth and long-term financial success
• Assist in setting standards and objectives for retail sales staff
• Educating and holding sales team to company goals, visual merchandising directives, product knowledge, and customer service standards
• Overseeing and optimizing daily retail associate routines to ensure efficiencyWorking closely with the store manager to set and deliver upon sales and profit goals
• Monitoring all store expenses to ensure the store stays in line with the budget objective
• Creating and enforcing employee schedules
• Monitoring progress of store goals and driving results
• Ability to execute all store operations and ensure they are completed satisfactorily
• Motivating team members to achieve their personal best
• Managing Labor hours to reach hourly wage goal set by store Manager
• Assigning daily duties for deployment positions
• Monitor the store systems to be sure they are properly functioning and maintained (lighting, HVAC, humidification, water treatment, plumbing, alarm and surveillance)

Your areas of knowledge and expertise (that matters the most for this role)

• Strong written and verbal communication skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to input, retrieve and analyze data
• Hands‑on commitment to getting the job done.
• Proven ability to direct and coordinate operations
• Strong organizational and time management skills
• A general understanding of cigars and the Cigar Industry is preferred by not required

Benefits

• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, Holidays
• 401(k) Retirement Saving Plan including a generous Company match

Cigars International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.