Retail Lead & Key Holder — Assistant Store Manager

Shoe Carnival, Inc.; Hickory (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hands-on leadership training

Friendly, team-focused environment

Great experience for future retail_man

Experience for future retail managers

Job summary

Shoe Station in Hickory, NC is seeking an Assistant Store Manager to oversee daily operations as a key holder, lead by example, and help create a fun, customer-first environment. You will support the General Manager, mentor associates, handle cash processes, and contribute to visual merchandising while maintaining high service standards and open/close duties.

This full-time role requires flexible availability including nights, weekends, and holidays, and offers hands-on leadership training in a

Qualifications

• Minimum 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Able to obtain Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Must be at least 18 years old due to keyholder responsibilities.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Retail experience

Supervisory experience

Key Carrier Certification

Flexible availability

Age 18+

Job description

Shoe Station in Hickory, NC is seeking an Assistant Store Manager to oversee daily operations as a key holder, lead by example, and help create a fun, customer-first environment. You will support the General Manager, mentor associates, handle cash processes, and contribute to visual merchandising while maintaining high service standards and open/close duties.

This full-time role requires flexible availability including nights, weekends, and holidays, and offers hands-on leadership training in a