Retail Lead: Guest Experience & Merchandising

ExplorUS; San Diego (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical, Dental, and Vision Insurance

Paid Sick Leave

Complimentary Employee Meals

Discounted Family Meal

Paid Company Holidays

Job summary

Charger Hospitality/Fiesta De Reyes in San Diego’s Old Town is seeking a Retail Lead Associate to deliver exceptional guest experiences and support daily retail operations. You will help customers, process transactions, maintain displays, and ensure the store stays organized and welcoming.

The role emphasizes customer service, teamwork, and adaptability in a fast-paced environment, with opportunities to contribute to merchandising and inventory tasks.

Qualifications

• Excellent customer service and communication skills.
• Positive attitude with a strong focus on teamwork.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and self-motivated.
• Ability to work flexible schedules, including weekends, evenings, and holidays.
• Ability to lift up to 25 pounds frequently and up to 50 pounds occasionally.
• Comfortable standing, bending, twisting, and moving throughout the workday.

Responsibilities

• Provide outstanding customer service and greet guests in a friendly and welcoming manner.
• Assist customers with product selection, recommendations, and purchases.
• Process transactions accurately using the POS system, including credit and debit card payments.
• Maintain product knowledge to answer guest questions and support sales.
• Assist with inventory management, stock replenishment, and maintaining appropriate product levels throughout business hours.
• Support store organization, cleanliness, merchandising standards, and daily opening and closing procedures.
• Assist with inventory counts and pricing updates.
• Help ensure compliance with company policies, procedures, and operational standards.
• Communicate guest feedback, and inventory needs to management.
• Foster a positive, team-oriented work environment.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Multitasking

Organization

Punctuality

Flexibility

Physical stamina

Standing/walking

Education

High school diploma or equivalent

Job description

Charger Hospitality/Fiesta De Reyes in San Diego’s Old Town is seeking a Retail Lead Associate to deliver exceptional guest experiences and support daily retail operations. You will help customers, process transactions, maintain displays, and ensure the store stays organized and welcoming.

The role emphasizes customer service, teamwork, and adaptability in a fast-paced environment, with opportunities to contribute to merchandising and inventory tasks.