Retail Lead: Fan Experience & Team Store Ops

Fanatics Commerce; Washington (District of Columbia); On-site; USD 23,000 - 33,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead for the Washington Capitals, Wizards & Mystics Team Store in Washington, DC. You will drive sales and fan experience through bold leadership, oversee daily operations, and collaborate with leadership on revenue targets and store performance.

This role requires flexibility to work evenings, weekends, and game days. You will train and coach Retail Associates, manage stockroom tasks, and ensure a professional Fanatics brand presence while leveraging

Qualifications

• Must be at least 18 years old.
• Retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule including evenings, weekends, holidays, home games, and events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Perform Manager on Duty responsibilities as needed.
• Coach Retail Associates based on observed performance to ensure operational excellence.

Skills

Strong communication

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce is seeking a Retail Lead for the Washington Capitals, Wizards & Mystics Team Store in Washington, DC. You will drive sales and fan experience through bold leadership, oversee daily operations, and collaborate with leadership on revenue targets and store performance.

This role requires flexibility to work evenings, weekends, and game days. You will train and coach Retail Associates, manage stockroom tasks, and ensure a professional Fanatics brand presence while leveraging