Retail Lead: Elevate Customer Service & Sales

EVERYTHING BUT WATER; Malibu (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

401(K) participation

Merchandise discounts

Additional benefits for eligibleAssoci

Job summary

Everything But Water is seeking a Key Holder at our Malibu location to partner with Store Management in creating a customer-centric environment. The role supports shift coverage, upholds brand standards, and drives the selling model with the team.

Ideal candidates have 2-4 years in retail, at least 1 year in a supervisory capacity, and must be available nights, weekends, and holidays. The position emphasizes strong engagement, communication, and a commitment to excellent service.

Qualifications

• 2-4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 10 pounds.
• Must be 18 years of age or older.
• Must be fluent in English (speak, read, write)

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Customer service

Interpersonal skills

Communication skills

Sales

Job description

Everything But Water is seeking a Key Holder at our Malibu location to partner with Store Management in creating a customer-centric environment. The role supports shift coverage, upholds brand standards, and drives the selling model with the team.

Ideal candidates have 2-4 years in retail, at least 1 year in a supervisory capacity, and must be available nights, weekends, and holidays. The position emphasizes strong engagement, communication, and a commitment to excellent service.