Retail Lead Associate

City of Lincoln; Colonial Heights (VA); On-site; USD 33,000 - 36,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Lead Associate to help run a busy store, donation site and production area. In the store's absence, you supervise associates, uphold standards and model outstanding customer service.

The role requires a High School Diploma or GED (or a combination of education and experience), 1 year of leadership experience preferred, and the ability to pass a background check; evenings and weekends may be required to meet business needs.

Qualifications

• High School Diploma or GED preferred; combination of education and work experience considered.
• 1 year experience in a leadership role preferred.
• No professional certifications required.

Responsibilities

• Run store operations in the absence of the store and assistant manager, including front end and production areas.
• Monitor progress of associates toward goals; manage production and Round Up reports.
• Participate in production based on business demands.
• Maintain high cleanliness and visual merchandising; exemplify customer service.
• Promote Goodwill's standards of exceptional customer service.
• Assist store management with onboarding, monthly meetings, check-ins and appraisals.
• Solicit feedback from customers and associates; take action.
• Utilize management reports to identify trends and store activity.
• Submit closing, accident, risk training, Kronos documentation accurately and on time.
• Communicate with supervisor and management about problems in store operations and personnel.
• Look for opportunities to improve efficiencies, processes and people development.
• Fully participate in meetings and learning opportunities.

Skills

Leadership

Customer service

Communication

Team leadership

Education

High School Diploma or GED

Job description

• Location 1500 Boulevard,Colonial Heights, VA, 23834,United States
• Base Pay $16.50 - $16.50 / Hour
• Job Category Supervisor
• Employee Type Full Time

Contact information

• Name Talent Acquisition
• Phone [phone]

Position Summary
Contributes to the mission of Goodwill by helping to lead a Goodwill retail location, donation site and in store production facility. In the absence of the store manager and assistant store manager directs the work tasks of associates assigned to the facility to meet store goals. Documents personnel issues for review with management. In appearance and manner, conducts self as a role model to others.

Essential Duties
(Other duties within the scope of this position may be assigned.)
1. Responsible for running the store operations in the absence of the store and assistant manager, this includes but is not limited to front end and production area activities.

2. Monitors progress of associates as it relates to individual goals, includes production and Round Up. Executes the MATRIX daily to reach goals.

3. Understands, based on the demands of the business, when required to participate in production to reach store goals.

4. Ensures the high standards of cleanliness and visual merchandise presentation are being followed by all store associates, at all times. Is the best example of customer service for associates to emulate.

5. Promotes and sets the example for Goodwill’s standards of exceptional customer service, both internally and externally.

6. Assists the store management team with meaningful communication through onboarding, monthly meetings, check ins and appraisals.

7. Solicits customer and associate feedback. Acts on it.

8. Utilizes management information tools such as daily sales, production reports, sales by commodity, Round Up reports and monthly variance reports to determine and measure store activity and to identify trends.

9. In the absence of ROM and RAM, submits all closing reports, accident reports, risk training reports, Kronos documentation correctly and on time.

10. Communicates directly, consistently and in a timely manner with direct supervisor and other management team members relating to problems with store operations and personnel.

11. Takes the initiative to look for opportunities to improve the store; efficiencies, process, people development. Acts on it.

12. Fully participates in all meetings and learning opportunities.

Supervisory Responsibilities
The associate in this position has supervisory responsibility for designated associates in their department.

Education/Experience/Certificates/Security Clearanc
High School Diploma or GED preferred. Will consider a combination of education and work experience.
1 Year experience in a leadership role preferred.
No professional certifications are required for this position.
The associate is not required to drive as part of their job duties.
The associate in this position will be required to successfully pass a criminal background check.

Competencies
Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams

Safety Statement
Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies. Managers have the added responsibility to ensure the compliance of their team members.

Information Privacy and Security
This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions
The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

RETAIL LEAD ASSOCIATE FT TO WORK A 4 WEEK SET ROTATIONAL SCHEDULE TO INCLUDE DAYS, NIGHTS, WEEKENDS & HOLIDAYS. SCHEDULE SUBJECT TO CHANGES DUE TO CHANGE IN BUSINESS AND OR HOLIDAY HOURS.