Retail Associate Customer Service - Colonial Heights

City of Lincoln; Colonial Heights (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Goodwill of Central and Coastal Virginia is seeking a part-time Retail Customer Service associate. You will contribute to customer service, keep the floor clean, and assist with visual presentation. Flexible to work evenings and weekends; 11-5:30 schedule is noted, with potential changes.

You must be able to lift up to 50 pounds and pass a background check. Training provided; compensation is hourly with a base pay of $13.00 per hour in Colonial Heights, VA.

Qualifications

• High school diploma or GED preferred; combination of education and work experience considered.
• No professional certifications required.
• Must pass a criminal background check.

Responsibilities

• Demonstrates a friendly, courteous attitude with customers and assists on the sales floor.
• Greets customers promptly, makes eye contact, and thanks them at checkout.
• Engages with customers on the floor and provides assistance as needed.
• Processes transactions quickly and accurately within cash handling guidelines.
• Participates in stocking and rotating product on the floor.
• Supports with visual presentation and store cleanliness.
• Maintains wrap desks and floor visuals in good order.
• Follows store round-up goals and store manager instructions.
• Works evenings and weekends as business needs dictate.
• Adheres to safety policies and privacy requirements.

Skills

Customer focus

Communication

Values driven

Drive for results

Job skills knowledge

Education

High School Diploma or GED

Job description

• Location 1500 Boulevard,Colonial Heights, VA, 23834,United States
• Base Pay $13.00 - $13.00 / Hour
• Job Category Retail, Cashier
• Employee Type Part Time

Contact information

• Name Talent Acquisition
• Phone [phone]

Description

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store’s appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties
(Other duties within the scope of this position may be assigned.)

1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.

2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.

3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.

4. Processes customer transactions quickly and accurately within the cash handling guidelines.

5. Participates in putting fresh product out on the sales floor.

6. Participates in rotating stock.

7. Understands the store’s Round Up goal and meets the individual goal assigned by the store manager.

8. Maintains the sales floor in a clean, neat and orderly fashion.

9. Maintains wrap desks free of clutter.

10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.

11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities
The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click on this link to access our EEO / Afficiate Action Program posters and learn about your rights as an applicant.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation or have questions regarding the listed compensation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodation.

RETAIL CUSTOMER SERVICE PT TO WORK 4 WEEK SET ROTATIONAL SCHEDULE THAT INCLUDES WEEKENDS AND HOLIDAYS; 11-530 SCHEDULE; SCHEDULE SUBJECT TO CHANGES DUE TO CHANGE IN BUSINESS AND OR HOLIDAY HOURS