Retail Lead Associate

Goodwill of Central and Coastal Virginia; Petersburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a supervisory leader to help run a retail store, donation site and production area. In the absence of store leadership, you will direct associates to meet goals and uphold service standards.

You will monitor performance, participate in production, ensure cleanliness and presentation, and communicate with management. This role requires strong customer focus and teamwork in a fast-paced environment.

Qualifications

• High School Diploma or GED preferred; combination with work experience considered.
• 1 year experience in a leadership role preferred.
• No professional certifications required for this position.
• The associate is not required to drive as part of their job duties; background check required.

Responsibilities

• Run store operations in the absence of store/assistant managers (front end and production areas).
• Monitor associates' progress toward goals, including production and Round Up activities.
• Participate in production to meet store goals as needed by business demands.
• Maintain high standards of cleanliness and visual merchandising; model customer service.
• Promote Goodwill's standards of exceptional customer service internally and externally.
• Assist management with onboarding, monthly meetings, check-ins and appraisals.
• Solicit feedback from customers and associates and act on it.
• Use daily sales, production and variance reports to track activity and trends.
• Submit closing, accident, risk training, and Kronos reports when managers are absent.
• Communicate promptly with supervisor and management about operations or personnel issues.
• Identify opportunities to improve efficiencies, processes, and people development.
• Fully participate in meetings and learning opportunities.

Skills

Leadership

Customer Service

Communication

Store Operations

Education

High School Diploma or GED

Job description

Position Summary

Contributes to the mission of Goodwill by helping to lead a Goodwill retail location, donation site and in store production facility. In the absence of the store manager and assistant store manager directs the work tasks of associates assigned to the facility to meet store goals. Documents personnel issues for review with management. In appearance and manner, conducts self as a role model to others.

Essential Duties

1. Responsible for running the store operations in the absence of the store and assistant manager, this includes but is not limited to front end and production area activities.
2. Monitors progress of associates as it relates to individual goals, includes production and Round Up. Executes the MATRIX daily to reach goals.
3. Understands, based on the demands of the business, when required to participate in production to reach store goals.
4. Ensures the high standards of cleanliness and visual merchandise presentation are being followed by all store associates, at all times. Is the best example of customer service for associates to emulate.
5. Promotes and sets the example for Goodwill's standards of exceptional customer service, both internally and externally.
6. Assists the store management team with meaningful communication through onboarding, monthly meetings, check ins and appraisals.
7. Solicits customer and associate feedback. Acts on it.
8. Utilizes management information tools such as daily sales, production reports, sales by commodity, Round Up reports and monthly variance reports to determine and measure store activity and to identify trends.
9. In the absence of ROM and RAM, submits all closing reports, accident reports, risk training reports, Kronos documentation correctly and on time.
10. Communicates directly, consistently and in a timely manner with direct supervisor and other management team members relating to problems with store operations and personnel.
11. Takes the initiative to look for opportunities to improve the store; efficiencies, process, people development. Acts on it.
12. Fully participates in all meetings and learning opportunities.

Supervisory Responsibilities

The associate in this position has supervisory responsibility for designated associates in their department.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• 1 Year experience in a leadership role preferred.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies. Managers have the added responsibility to ensure the compliance of their team members.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [e-mail]