Retail Lead

GOEBEL FIXTURE COMPANY; Avon (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid time off

401K with company match

Employee discounts

Free swag

Job summary

Insa Cannabis is seeking a Retail Lead to drive excellent customer service and act as a sales leader in our Avon, MA location. You will coach the team, educate customers on cannabis products, and process transactions accurately while ensuring compliance with state regulations.

The role requires 21+ years old, a high school diploma, and 1–3 years of leadership in retail or service. Flexible schedule, strong teamwork, and reliability are essential.

Qualifications

• High school diploma or GED required.
• Retail, hospitality, and/or customer service experience preferred.
• 1–3 years of leadership experience preferred.
• Basic computer skills; POS software and cash management experience preferred.
• Must have reliable transportation and pass a background check.

Responsibilities

• Provide friendly, knowledgeable, and compassionate customer service while leading the team.
• Educate customers on brand, products, and regulatory compliance.
• Process transactions accurately using a computerized system; train staff as needed.
• Lead to meet or exceed sales goals and maintain store standards.
• Ensure compliance with state regulations and company SOPs.
• Communicate daily with the store team about sales performance and promotions.
• Authorize facility access and maintain records; manage restocking.
• Support training and development for team members.
• Maintain a clean, safe work area and wear PPE as required.
• Work a flexible schedule including nights, weekends, and holidays.

Skills

Customer service

Leadership experience

POS software

Cash management

Interpersonal communication

Dependability

Teamwork

Education

High school diploma or GED

Tools

POS software

Cash handling

Job description

• Employee Type Regular Full-Time Non-Exe
• Required Degree High school
• Manage Others No

Description

The Retail Lead is responsible for leading the interaction with customers and providing excellent customer service. Acts as a sales leader by possessing cannabis product knowledge, providing product recommendations, and processing sales transactions to meet or exceed the company’s sales and profitability goals.

Responsibilities & Duties

• Provide friendly, knowledgeable, and compassionate customer service, lead team in same.
• Educate customers on the brand, product options, and regulatory compliance.
• Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed.
• Act as sales leader to meet or exceed the company’s sales goals by using Insa sales standards, models sales behaviors for team.
• Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined, lead team in same.
• Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
• Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records while maintaining the customer experience.
• Ensure order fulfillment and restocking happens when needed.
• Assist with training and development for team members.
• Accommodate a flexible schedule, including nights, weekends, and holidays.
• Ensure compliance with Company SOPs and state regulations
• Ensure the work area is kept in clean and safe condition.
• Champion a safe work environment by modeling safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management.
• Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
• Perform other duties as assigned.

Qualifications & Skills

• Must be at least 21 years of age.
• High school diploma or GED required.
• Previous retail, hospitality, and/or customer service experience preferred.
• 1 – 3 years of leadership experience preferred.
• Basic computer skills required; POS software and cash management experience preferred.
• Must have reliable transportation.
• Must be able to pass a background check in accordance with state regulations.
• Dependability & Flexibility
• Positive, Productive, Cooperative, and Encourages Teamwork
• Interpersonal Communication
• Results Focused

Physical Requirements

• Ability to stand and walk for an 8+ hour shift.
• Ability to lift and carry up to 50lbs occasionally.
• Ability to stoop, kneel, and bend at the waist.
• Visual acuity is needed for viewing computer screens and fine print.
• Manual dexterity needed for performing transactions.
• Busy retail environment with moderate noise level
• Indoor/outdoor environment with exposure to seasonal temperature changes
• High volume work during peak hours, events, and holidays

Note:

This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required.

Pay Range: $18.00 - $21.01

Insa is a multi-state employer, and this is the company-wide pay range. Offers will be provided in accordance with state-specific minimum wage guidelines.

Summary

We are one of thefastest growing privately owned cannabis companies on the east coast withvertically integrated, multi-state operations. We currently operate medical and adult use dispensaries where we create the best possible customer experience through our passion for what we do. Our culture stems from our core concept: “We sell cannabis for real life” and always have an open heart and mind to all.

We offer a generous paid time off package and a 401K with generous company match as well as fun perks such as employee discounts and free swag.

Come join us at Insa Cannabis, where we're in the business of making your day better!