Retail Lead

Merlin Entertainments; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Paid Time Off

Merlin Magic Pass

Recognition programs

401(k) Savings Plan

Tuition assistance

Growth and development opportunities

Job summary

Merlin Entertainments is seeking a dynamic retail leader in Columbus to guide team members on the shop floor and deliver exceptional guest service. You will coach staff, run daily briefings, and ensure smooth operations while maintaining safety and presentation standards.

You’ll empower the team to handle guest recovery moments and drive sales through proactive coaching and feedback, with opportunities for growth and professional development.

Qualifications

• LEGO product knowledge is required.
• High school diploma or GED is required.
• At least 1 year of experience in a high-volume retail environment.
• Strong leadership and communication skills are essential.
• Calm, confident demeanor in a fast-paced setting.
• Attention to guest service, problem-solving and sales awareness.
• Comfort with POS or computerized systems.

Responsibilities

• Lead from the Retail floor with example-based leadership.
• Deliver outstanding guest care aligned with Guest Obsession standards.
• Motivate, coach, and develop team members to reach potential.
• Deliver engaging daily team briefings and maintain clear communication.
• Support daily operations and ensure all positions are covered.
• Uphold retail safety, presentation, and guest service standards.
• Empower the team to handle service recovery moments.
• Monitor guest-facing areas and enhance the overall experience.
• Provide feedback to drive performance and maximize sales opportunities.
• Assist with training and performance support, including duty manager shifts.

Skills

LEGO product knowledge

Strong leadership

Guest service excellence

POS / computerized systems

Coaching and development

Effective communication

Education

High school diploma or GED

Tools

POS systems

Job description

What you’ll bring to the team

What You’ll Do: In this exciting leadership role, you will:

• Lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership
• Deliver outstanding guest care aligned with Guest Obsession standards
• Motivate, coach, and develop team members to reach their full potential
• Deliver engaging daily team briefings and maintain clear communication
• Support daily operations and ensure all positions are effectively covered
• Uphold the highest retail standards of safety, presentation, and guest service
• Empower the team to confidently handle service recovery moments
• Monitor Retail guest-facing areas and help enhance the overall experience
• Provide feedback to drive performance and maximize sales opportunities
• Assist with training and performance support
• Support Duty Manager shifts overseeing attraction-wide operations
• Encourage new ideas and innovation to improve the business

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO fans of all ages, all around the world. Just imagine being part of this - playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

To thrive in this role, you’ll need:

• LEGO product knowledge
• High school diploma or GED
• At least one year of experience in a high-volume Retail environment
• Strong leadership and communication skills
• A calm, confident approach in a busy, high-energy setting
• Excellent guest service and problem-solving abilities
• Sales awareness and attention to detail
• Comfort working with POS or computerized systems
• The ability to multitask and stay organized Most importantly - a positive attitude and passion for creating amazing guest moments!

Benefits

• Magic Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
• Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
• The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.

Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Pay Range

USD $16.00/Hr.