Retail Keyholder (Store 6024)

GameStop; Tulsa (OK); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Paid time off

Dental and vision insurance

Health insurance

Job summary

A leading video game retailer is seeking a full-time Retail Keyholder to provide excellent customer service and support store operations. Responsibilities include assisting customers, processing transactions, and maintaining store organization. Ideal candidates will have retail experience and strong communication skills. This role offers competitive benefits and a dynamic work environment.

Qualifications

• At least 1 year of retail sales, guest service, or management experience preferred.
• Must be able to work alone and stand for up to 10 hours.

Responsibilities

• Provide exceptional guest service and assist with gaming needs.
• Process purchases and returns via the POS system.
• Promote guest benefits and maintain store cleanliness.

Skills

Customer service skills

Clear communication

Problem-solving abilities

Basic math skills

Self-motivation

Education

High school diploma or equivalent

Job description

Overview

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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service: promptly greet guests, respond to questions/concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, recommend additional items, and thank guests for choosing GameStop. Prioritize guests over tasks and circulate throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally.
• Promote GameStop’s guest benefits such as the new title reservations program and the Pro Rewards loyalty program.
• Ensure store areas, including restrooms, are clean, organized, and merchandised; ensure fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety procedures; assist with bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise, and move products from the stock room to the floor; ensure products are represented, organized, and alphabetized.
• Support management in meeting sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily transaction totals in the POS; complete closeout paperwork and bank deposits; ensure sufficient cash and change for transactions.
• Check shipments for discrepancies and report any discrepancies to the Store Manager/Assistant Manager as needed.
• Process defectives/recalls and stock pulls promptly, ensuring labels and packing lists are correct.
• Supervise and delegate tasks in the absence of management; adhere to policies and procedures; follow opening and closing procedures.
• Observe associate performance and provide timely feedback to store management.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

Required Job Skills And Abilities

• Exceptional guest service skills and the ability to provide genuine and friendly assistance to every guest.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, changing environment.
• Meet performance expectations including attendance, professional dress, and grooming.
• Operate the POS system and complete required paperwork; basic math and alphabetizing skills.
• Self-motivation and ability to work as a team; problem-solving and judgment abilities.
• Follow instructions, deliver bank deposits following loss prevention safety guidelines.
• Flexible schedule including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability.
• Remain effective under pressure; physical ability to bend, stoop, reach, climb, and lift up to 30 lbs; stand/move for up to 10 hours.

Job descriptions are subject to change based on business needs; GameStop provides equal employment opportunities and reasonable accommodations in accordance with applicable law.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

Benefits: Full-time store positions may participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance; bonuses and/or other incentives may be available.