Retail Keyholder (Store 5738)

GameStop; Colonial Hills (SC); On-site; USD 11,709 - 15,498; Full time

Benefits offered by this job

401(k)

Paid time off

Health insurance

Bonus eligibility

Job summary

A leading video game retailer is seeking a Retail Keyholder to manage store operations while delivering exceptional service to customers. The ideal candidate has retail experience, strong communication skills, and the ability to work in a fast-paced environment. Responsibilities include assisting management, maintaining store standards, and processing transactions. Join us to create unforgettable gaming experiences.

Qualifications

• Must be at least 18 years old.
• At least 1 year of retail sales experience preferred.
• Video game knowledge preferred.
• Ability to stand and move for up to 10 hours a day.

Responsibilities

• Assist store management in executing store activities.
• Provide outstanding guest service experiences.
• Process guest purchases accurately via the POS system.
• Maintain store cleanliness and merchandising.

Skills

Exceptional guest service skills

Clear verbal and written communication

Ability to work under pressure

Basic math skills

Problem-solving abilities

Education

High school diploma or equivalent

Job description

Overview

Join to apply for the Retail Keyholder (Store 5738) role at GameStop.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Essential Job Duties And Responsibilities

• With moderate supervision, assist the store management team in executing and supervising all store activities. Provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop\'s Circle of Life buy, sell, trade, and reservation business model.
• Ensure products are easily accessible and purchasable; boost sales by sharing product and gaming knowledge with guests; maintain a clean and organized shopping environment; foster guest loyalty and repeat business.
• Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist with gaming needs, inform guests about promotions and the trade-in program, recommend additional items, apply selling behaviors, and express appreciation to every guest.
• Prioritize guests over tasks by circulating throughout the store and nurturing guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system; ensure top-notch guest service.
• Address guest questions in person or on the phone and respond promptly and professionally to ensure high-quality guest service.
• Promote GameStop benefits such as new title reservations and Pro Rewards loyalty programs.
• Maintain store cleanliness and merchandising according to company guidelines; ensure fixtures and equipment are in working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety best practices; assist with bank deposits as required.
• Contribute to store inventory counts; stock/restock merchandise; move products from stock room to selling floor; ensure products are represented and organized.
• Support management in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties.
• Count, balance, and reconcile daily POS totals; complete daily closeout paperwork and bank deposit slips; help ensure sufficient cash for transactions; make daily deposits per guidelines.
• Check shipments for discrepancies and report to management as needed; process defectives/recalls and stock pulls with proper labeling.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures; observe associate performance and provide timely feedback to store management.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills; provide genuine and friendly assistance to every guest.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, rapidly changing environment.
• Meet performance expectations including attendance, dress, and grooming requirements.
• Operate the POS system and complete required paperwork; basic math and alphabetizing skills.
• Self-motivation and ability to work as a team; problem-solving and good judgment.
• Follow instructions; deliver bank deposits following loss prevention safety guidelines.
• Flexible schedule including extended hours, nights, weekends, and some holidays; minimum of 3 days/week availability.
• Remain effective under pressure and manage stress appropriately.
• Physical requirements: bend, stoop, reach, climb, lift up to 30 lbs; stand/move for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Certain state-specific exceptions may apply.

This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.

Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.

Compensation: $8.50 - $11.25

Employment type: Full-time

Seniority level: Associate

Job function: Sales and Business Development

Industry: Retail