Retail Keyholder - Lead Store Ops & Guest Experience

GameStop; Chicopee (MA); On-site; USD 21,352 - 25,141; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Employee discount

Casual work environment

Job summary

GameStop is seeking a Retail Keyholder in Chicopee, Massachusetts to assist management and provide exceptional guest service. This role focuses on guest engagement, sales support, and operational tasks within the store. Applicants should have retail experience and demonstrate a commitment to a guest-centric approach. A high school diploma is required, and successful candidates can expect a pay range of $15.50 - $18.25 per hour. Full-time positions offer benefits including health insurance and 401(k).

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• At least 1 year of retail sales, guest service, and/or management experience preferred.

Responsibilities

• Provide best‑in‑class guest service by greeting and assisting guests.
• Support the overall shopping environment and nurture guest relationships.
• Process guest purchases accurately via the Point‑of‑Sale (POS) system.

Skills

Exceptional guest service skills

Bilingual English/Spanish preferred

Basic math skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

GameStop is seeking a Retail Keyholder in Chicopee, Massachusetts to assist management and provide exceptional guest service. This role focuses on guest engagement, sales support, and operational tasks within the store. Applicants should have retail experience and demonstrate a commitment to a guest-centric approach. A high school diploma is required, and successful candidates can expect a pay range of $15.50 - $18.25 per hour. Full-time positions offer benefits including health insurance and 401(k).