Retail Keyholder & Customer Experience Lead

IT'SUGAR; Las Vegas (NV); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

Training and development

30% Employee discount

PerkSpot discounts

401k with company match

Job summary

IT’SUGAR is seeking a friendly Retail Keyholder to deliver a high-energy, humorous customer experience in-store. You will assist shoppers, maintain visuals, and process sales on the POS system while promoting our brand.

The role requires flexibility for days, evenings, weekends, and holidays, with responsibilities including opening/closing, light merchandising, and event setup. A high school diploma and at least 6 months in retail are preferred.

Qualifications

• Must be 18 years of age or older.
• Education: High School diploma or equivalent preferred.
• Years of Experience: 6 months in a similar retail role preferred
• Willing to work a flexible schedule including days, evenings, weekends, and holidays.
• Must be able to use a POS/cash register.
• Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
• Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs. with assistance.
• Must be able to work alone or with the minimum amount of supervision.

Responsibilities

• Assist customers with requests and inquiries.
• Follow our customer engagement model, SUGARTAINMENT.
• Ensure sales floor is clean and organized while maintaining store visual standards.
• Operate POS/ register to properly cash out all customers.
• Follows through on customer’s requests for specific items and suggests additional products.
• Use selling skills through explaining benefits, features, prices, quality, value, and other product information.
• Maintains store cash handling records.
• Responsible for opening and closing procedures as needed.
• Merchandises displays to visual guidelines.
• Assist in set‑up for special events and promotions.
• Understands all Loss Prevention (LP) policies and procedures and communicate LP issues with Store Manager.
• Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.

Skills

Customer service

POS operations

Sales

Merchandising

Education

High School diploma or equivalent

Tools

POS/Cash register

Job description

IT’SUGAR is seeking a friendly Retail Keyholder to deliver a high-energy, humorous customer experience in-store. You will assist shoppers, maintain visuals, and process sales on the POS system while promoting our brand.

The role requires flexibility for days, evenings, weekends, and holidays, with responsibilities including opening/closing, light merchandising, and event setup. A high school diploma and at least 6 months in retail are preferred.