Retail Keyholder & Athlete Experience Lead

Wilson Sporting Goods; New York (NY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Education reimbursement

Medical, dental and vision

Pre-tax transit discounts

401(k) with company match

Life insurance

Paid maternity/paternity leave

Professional development opportunities

Volunteering programs

Complimentary Wilson tennis racquet

Free monthly tennis training sessions

Discounts on Wilson products

Job summary

Wilson Sporting Goods Co. in New York is seeking a Retail Key Holder to lead the store alongside Athlete Advisors and deliver an exceptional in-store experience.

You will coach teammates, drive the daily sales plan, support visual merchandising, manage inventory, and participate in community activations and ambassador relationships. The role emphasizes autonomy, integrity, and teamwork in a fast-paced environment.

Qualifications

• Two or more years of experience in a sales environment.
• Passionate about delivering an exceptional consumer experience.
• Strong communication skills.
• Autonomous with an entrepreneurial mindset.
• Ability to lead a team and support store management.

Responsibilities

• Deliver a world class in-store experience as an individual employee and floor leader.
• Provide feedback and coaching to your team to deliver the daily sales plan.
• Support with visual merchandising sets and moves.
• Accurately and efficiently receiving and processing inventory.
• Support store projects and brand initiatives.
• Maintain open and transparent communication with your team and store leadership.
• Opening and closing the store as the store leader, adhering to proper cash handling procedures.
• Attend monthly group tennis lessons.
• Support in community activations and ambassador relationships.

Skills

Customer service

Sales experience

Team leadership

Communication

Job description

Wilson Sporting Goods Co. in New York is seeking a Retail Key Holder to lead the store alongside Athlete Advisors and deliver an exceptional in-store experience.

You will coach teammates, drive the daily sales plan, support visual merchandising, manage inventory, and participate in community activations and ambassador relationships. The role emphasizes autonomy, integrity, and teamwork in a fast-paced environment.