Retail Keyholder and Experience Lead

Robbie's of Islamorada; Islamorada (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Housing potential

Relocation assistance

Comprehensive benefits

Scenic waterfront location

Store discounts

Job summary

Robbie's of Islamorada is seeking a Retail Keyholder & Experience Lead to run closing shifts, cover manager days off, and ensure a seamless customer experience at our iconic Florida Keys store.

The role emphasizes leadership, store operations, and hands-on duties in a high-volume environment. Relocation assistance is available for mainland candidates, with housing potential and a comprehensive benefits package for full-time staff.

Qualifications

• Retail background with store operations experience
• Proven customer service and sales leadership
• Experience coordinating shifts and store coverage

Responsibilities

• Serve as primary go-to person during off-site management and closing shifts
• Manage Shopify backend tasks: inventory, stock, catalog updates
• Deliver exceptional customer experiences on the floor
• Maintain vibrant, organized merchandise displays to attract tourists
• Assist with stock receiving, tagging, and counts

Skills

Retail sales

Shopify proficiency

Leadership

Customer service

Tools

Shopify backend

Job description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

Key to Paradise: Retail Keyholder & Experience Lead!

Location:

Robbie's of Islamorada, FL

Are you a seasoned retail pro looking for your next big career step in the Florida Keys? Robbie’s of Islamorada isn't just a retail store—we are an iconic, high-volume destination known worldwide for our bustling waterfront market, unique apparel, gifts, and unforgettable atmosphere.

We are looking for a Retail Keyholder & Experience Lead to serve as a vital link in our store leadership team. Think of this as our "Third Key" role: you'll step up to run the show during closing shifts, cover manager days off, ensure store operations run like clockwork, and keep our customer experience at 100%.

Ready for an Island Move? We are actively seeking mainland candidates living outside the Keys who are eager to bring their retail expertise to Islamorada. Relocation assistance is available to help bring the right person onboard!

What You'll Be Doing:

• Reliable Shift Anchor: Serve as the primary go-to person when management is off-site, handling general opening/closing duties and keeping the store running smoothly.
• Shopify Ops Specialist: You will work in the backend of our Shopify POS system—receiving inventory, tracking stock movements, managing adjustments, and keeping our product catalog accurate.
• Customer Experience Champion: Set the standard for service on the floor. Greet guests, assist with product recommendations, share local Keys insider tips, and handle customer inquiries with warmth and professionalism.
• Merchandise Maestro: Keep our sales floor vibrant, stocked, and beautifully displayed to drive sales and maximize tourist traffic.
• Inventory Guardian: Assist with stock receiving, tagging, periodic inventory counts, and maintaining a clean, organized stockroom.

You're Our Ideal Catch If You Have:

• Retail Background Required: Proven retail sales experience is a must. You understand store operations, cash handling, and floor leadership.
• Shopify Proficiency: Demonstrated experience working in the Shopify backend (receiving inventory, stock management, and POS operations).
• Outside Perspective: You are currently living outside the Florida Keys and are ready to relocate your retail talents to Islamorada!
• Natural Leadership: You're trustworthy, reliable, and comfortable taking initiative when running shifts independently.
• High-Volume Stamina: You thrive in a fast-paced environment and have no problem staying on your feet during busy tourist rushes.
• Flexibility: Willingness to work closing shifts, weekends, and holidays as needed to cover management schedules seamlessly.

The Perks & Compensation Package:

• Housing Potential: Housing could potentially be made available as part of the employment package for the right player!
• Relocation Assistance: We are willing to assist with relocation to help bring top out-of-market talent to the Florida Keys.
• Comprehensive Benefits: A full benefits package is available for all full-time employees, including a mix of company-paid and employee-paid benefit options.
• Scenic Work Environment: Work at one of the most iconic, high-energy waterfront locations in Florida.
• Store Discounts: Enjoy great employee deals on our apparel, souvenirs, and gifts.

The Nitty-Gritty:

• Job Types: Full-time
• Pay: Negotiable for the right person
• Tip Potential: This position includes tips on top of your pay!
• Shift: Night, Weekend and Day shifts
• Language: English (Required)
• Work Location: In person at our beautiful Islamorada location.

Ready to turn the key on your next move in paradise?