Retail Key Holder

Tailored Brands, Inc.; Springdale (OH); On-site; USD 20,000 - 27,000; Full time

Job summary

Tailored Brands, Inc. is seeking a manager on duty to lead store staff in delivering sales, service, and operational excellence. The role requires active coaching, effective communication of priorities, and development of a diverse, high-performing team.

You will partner with management to meet business plans, leverage store reports, and drive brand standards and customer experience. The position emphasizes inclusive leadership and a strong focus on sales and service metrics.

Qualifications

• Minimum 1 year of Retail or Sales experience.
• Creative, with good judgement and business sense.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop store teams.
• Proficient with technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Lead store staff to achieve sales, service, and operational goals as manager on duty.
• Model company values and coach staff to deliver an exceptional customer experience.
• Recruit and develop store staff, fostering an inclusive environment.
• Use store reports to drive decisions and improve performance.
• Maintain brand standards and execute marketing initiatives per company direction.

Skills

Retail experience

Leadership

Staff training

Communication

POS proficiency

Tools

POS System

Video conferencing

Job description

Responsibilities

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. Models company values and leads by example as an active coach. Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business. Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment. Performance: Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. Understands how to leverage store reports to understand decisions made to drive the store business. Participates in driving business outreach opportunities and communicates leads to Store Manager. Identifies performance opportunities and partners with management team to contribute to development plans. Operational Excellence: Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. Assists management team with training store staff on all internal operational functions as assigned. Stays informed on corporate communication, directives, initiatives, policies and procedures. Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned. Workplace: Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged. Serves as a role model to all store team members and provides enthusiastic motivational leadership. Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Assists in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. Leverages customer feedback to prevent or resolve customer concerns. Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.
• Ability to stand and walk for the majority of work shifts, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

The starting pay for this position is $14.85- $19.31 and may increase to $23.76 per hour depending on merit, length of service with the company, and other factors. We take into consideration an individual's skills, background and experience in determining final salary.

Equal Employment Opportunity

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.