Keyholder

FASHIONPHILE

Irvine (CA)

On-site

USD 23,866 - 33,992

Full time

14 days+

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Benefits offered by this job

Medical, Dental and Vision Coverage

Paid Time Off

401(k) with generous match program

Job summary

A luxury retail company in Irvine is seeking a Keyholder to deliver a best-in-class customer experience in the store. The ideal candidate will have a minimum of 3 years in a fast-paced retail environment and strong client service skills. This full-time position offers a starting pay of $21/hour plus commission, along with comprehensive benefits including medical coverage, paid time off, and a 401(k) plan.

Qualifications

Minimum of 3 years working in a retail or customer-service environment.
1 year of leadership experience is preferred.
Comfortable with a flexible work schedule.

Responsibilities

Creating a best‑in‑class luxury experience for customers.
Achieving sales goals, conversion expectations, and service responsibilities.
Handling customers’ concerns and issues professionally.

Skills

Excellent client service and communication skills

Tech savvy with multiple devices

Experience in a fast-paced retail environment

Tools

Sales Force

Job description

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FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re‑commerce, we know it’s our team members who make it all happen. We value diversity in our people, perspectives, and products— the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in‑person and through our digital omni‑channel experiences. If you embrace change, are authentic, and want to make an impact, this is the place for you.

About The Opportunity

We’re seeking a dedicated Keyholder to help drive success in our store. In this vital role, you’ll support daily operations, be responsible for opening and closing procedures, and ensure every customer receives an exceptional experience.

Responsibilities

Creating a best‑in‑class luxury experience for customers
Achieving sales goals, conversion expectations, KPIs, and all service responsibilities
Supporting sales floor coverage and any other customer‑service duties that arise
Handling customers’ concerns and issues in a professional manner
Clienteling: follow through on all assigned targeted outreach data lists (BOPS, SF Scheduler, Online Geo‑targeted list). Build a personal repeat business with client books, outreach and customer retention
Operational Excellence: duties include processing goods for authentication, procurement, visual display, store cleanliness standards, returns, order pick‑ups and selling; opening and closing the store, all cash‑handling functions and supply orders

What We’re Looking For

Minimum of 3 years working in a fast‑paced retail or customer‑service environment
1 year of leadership experience in a professional environment is preferred
Excellent client service and communication skills
Comfortable with a flexible work schedule to meet the needs of the business
Tech savvy with the ability to work with multiple tech devices, Google Drive and Apple products
Knowledge of Sales Force is a plus
Experience with luxury handbags, accessories or fine jewelry and watches

What We Offer

Medical, Dental and Vision Coverage
FSA options for Medical, Dependent Care & Commuter Benefits
Paid Time Off, Paid Sick Time, and Paid Holidays
401(k) with generous match program
Free Life Insurance and AD&AD
Long‑Term Disability Insurance
Employee Discount

Pay Rate

This position begins at $21/HR for all new hires at FASHIONPHILE’s Irvine, CA location. This role is also eligible for uncapped commission.

EEO Statement

FASHIONPHILE Group LLC is proud to be an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].

Seniority level