Retail Key Holder — Lead & Elevate Customer Experience

Page Mechanical Group, Inc.; Miami, Northern (FL, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Company Health Benefits

Clothing discount and quarterly bonus

Bonus Incentive Program

401(k) plan with company match

Job summary

Rhone Apparel, Inc. is seeking a Retail Key Holder for the Brickell City Center location in Miami, FL. You will lead on the floor, mentor associates, and ensure excellent customer service and product knowledge while upholding Rhone’s standards.

The role requires a flexible schedule including evenings, weekends, and holidays, with a target of 30+ hours per week. Benefits include a health plan, clothing discount, incentive programs, and a 401(k) match.

Qualifications

• Strong interpersonal communication and customer service skills.
• Strong organizational, time management and multitasking skills.
• A positive attitude and an upbeat personality.
• The ability to utilize technology effectively and engage with customers and your team to meet goals.
• The willingness to learn, be open to feedback and take action as required.
• Ability to learn procedural knowledge acquired through on-the-job training.
• Ability to handle customer interactions and potential issues/concerns courteously and professionally.
• Ability and desire to work in a tight-knit team environment.

Responsibilities

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions.
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like.
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured.
• Foster and support a productive employee culture.
• Gather feedback from customers, store team members, and via observation to report to store management team.
• Deliver results while putting the customer first and applying an omni-channel mindset. Build relationships with customers, team members and business partners.
• Be a Rhone product knowledge expert educating customers on features and benefits.
• Assess the customer’s individual needs providing product recommendations.
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards.
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards.
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards.
• Take initiative by jumping in on any task, asking questions and sharing ideas.
• Demonstrate inclusive behavior across team and customers.

Skills

Customer service

Leadership

Organization

Tech proficiency

Willingness to learn

Procedural knowledge

Customer handling

Teamwork

Job description

Rhone Apparel, Inc. is seeking a Retail Key Holder for the Brickell City Center location in Miami, FL. You will lead on the floor, mentor associates, and ensure excellent customer service and product knowledge while upholding Rhone’s standards.

The role requires a flexible schedule including evenings, weekends, and holidays, with a target of 30+ hours per week. Benefits include a health plan, clothing discount, incentive programs, and a 401(k) match.