Brickell City Center - Full Time Key Holder

Page Mechanical Group, Inc.; Miami (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Benefits

Clothing discount

Clothing allowance

Bonus Incentive Program

401(k) plan with Company matching

Job summary

Rhone Apparel, Inc. in Miami is seeking a Retail Key Holder to lead on the sales floor, welcome customers, and represent the Rhone brand with grit, responsibility, excellence, authenticity, and teamwork.

You will mentor Sales Associates, support store operations, and ensure a vibrant merchandising presentation while delivering an exceptional customer experience.

Qualifications

• Strong interpersonal communication and customer service skills
• Strong organizational, time management and multitasking skills
• A positive attitude and an upbeat personality
• Ability to utilize technology effectively and engage with customers and your team to meet goals
• Willingness to learn, be open to feedback and take action as required
• Ability to learn procedural knowledge acquired through on-the-job training
• Ability to handle customer interactions professionally
• Ability to work in a tight-knit team environment

Responsibilities

• Act as the leader on the floor, driving store vision and purpose and serving as the main point of contact for customer service and operational questions
• Mentor team members by exemplifying great customer experience and product knowledge
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed
• Foster and support a productive employee culture
• Gather feedback from customers and staff to report to store management
• Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess customer needs and provide product recommendations
• Maintain presentation of the sales floor and displays per Rhone standards
• Coordinate with store management to ensure shipping/receiving aligns with company standards
• Keep stockroom organized and neat per Rhone policies
• Take initiative to help on any task and share ideas
• Demonstrate inclusive behavior on the floor and with customers

Job description

Who We Are

At Rhone, we cultivate a work culture that is empowering and rooted in our core values. We are gritty, approaching challenges with resilience and determination. We are responsible, holding ourselves accountable to each other and the work we do. We strive for excellence, pushing boundaries to deliver our best every day. We remain authentic, embracing honesty, humility, and individuality. And above all, we are team centered, knowing that true success comes from collaboration and shared purpose.

About The Role

The Retail Key Holder will work on the frontlines ensuring that every customer has a positive and comfortable experience. They will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Excellence, Authentic, and Team Centered). The Key Holder will oversee other team members and open and close the store as needed. They should have a passion for fitness and living a healthy lifestyle.

What You’ll Do

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset
  Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers

What You’ll Bring

• Strong interpersonal communication and customer service skills
• Strong organizational, time management and multitasking skills
• A positive attitude and an upbeat personality
• The ability to utilize technology effectively and engage with customers and your team to meet goals
• The willingness to learn, be open to feedback and take action as required
• Ability to learn procedural knowledge acquired through on-the-job training
• Ability to handle customer interactions and potential issues/concerns courteously and professionally
• Ability and desire to work in a tight-knit team environment

Job Requirements

• Willing to work a flexible schedule including evenings, weekends, and holidays
• Available to work a minimum of 30+ hours/4 days a week
• Must adhere to scheduled shifts with punctuality
• Ability to lift 25 pounds
• Background in operations is a plus
• Comfortable climbing ladders, moving around regularly, and standing for extended periods
• Must be legally authorized to work in the United States
• Must be 18 years of age or older

What You’ll Get

• Company Health Benefits
• Generous clothing discount and quarterly clothing allowance
• Bonus Incentive Program
• 401(k) plan with Company matching

Other Details

• Primary location: Brickell City Center - Miami, FL
• Reports to: Store Manager
• The pay range for this position is $18 - $24 per hour

Our Commitment

Rhone Apparel, Inc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.