Retail Key Holder: Elevate Customer Experience

Everything-But-Water; Birmingham (AL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Additional benefits

Job summary

Everything But Water is seeking a Key Holder to support the Store Manager and Assistant Store Manager in delivering exceptional customer service and maintaining brand standards. The role involves supervising Sales Associates, ensuring shift coverage, and upholding visual and operational standards across the store.

The ideal candidate has 2–4 years in retail, at least 1 year of supervisory experience, and must be available nights, weekends and holidays.

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Physical ability to stand/walk for an 8-hour shift, climb a ladder, lift at least 10 pounds.

Responsibilities

• Support Store Manager and Assistant Store Manager with business needs and shift coverage, and supervise Sales Associates when needed.
• Consistently deliver exceptional customer service using the company’s selling model.
• Maintain brand standards for cleanliness, organization and visual presentation.
• Understand sales goals and align behaviors accordingly.

Skills

Customer service

Interpersonal skills

Communication skills

Job description

Everything But Water is seeking a Key Holder to support the Store Manager and Assistant Store Manager in delivering exceptional customer service and maintaining brand standards. The role involves supervising Sales Associates, ensuring shift coverage, and upholding visual and operational standards across the store.

The ideal candidate has 2–4 years in retail, at least 1 year of supervisory experience, and must be available nights, weekends and holidays.