Retail Key Holder

Tailored Brands, Inc.; Homewood (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Tailored Brands, Inc. is seeking a store-operations professional to support the management team in achieving sales, service, and operational goals at our Homewood, AL location.

You will leverage store reports to understand decisions that drive the business and participate in outreach to generate leads for the Store Manager. This role requires at least 1 year of retail or sales experience and a proactive, team-oriented mindset.

Qualifications

• Minimum 1 year of Retail or Sales experience.
• Strong customer service and communication skills.
• Ability to train and develop store team members.

Responsibilities

• Supports management in achieving store sales, service and operations goals.
• Uses store reports to drive business decisions.
• Leads store meetings and reinforces training on customer service expectations.

Skills

Retail experience

Customer service

Leadership

Tools

Microsoft Office

Job description

Performance

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. Understands how to leverage store reports to understand decisions made to drive the store business. Participates in driving business outreach opportunities and communicates leads to Store Manager.

Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. Assists management team with training store staff on all internal operational functions as assigned.

Stays informed on corporate communication, directives, initiatives, policies and procedures. Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged.

Serves as a role model to all store team members and provide enthusiastic motivational leadership. Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.

Leverages customer feedback to prevent or resolve customer concerns. Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Minimum of 1 year of Retail or Sales experience.

Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.

Self-motivated, results oriented, strategic thinker.

Proven ability to train and develop high performing store teams.

Proficient in technology systems, applications, Microsoft Office, and video conferencing.

Ability to operate a computer and POS System.

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

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