Retail Key Holder

Tailored Brands, Inc.; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Tailored Brands, Inc. in Irving, TX seeks a store leadership associate to support the management team in achieving store business plans, including sales, customer service and operations initiatives.

You will use store reports to drive decisions, train staff on internal processes, schedule proper staffing, and communicate directives to the team to deliver a superior customer experience and a strong Net Promoter Score.

Qualifications

• Minimum 1 year of Retail or Sales experience.
• Strong leadership and coaching abilities.
• Proven ability to train and develop store teams.
• Proficient with Microsoft Office and basic tech tools.

Responsibilities

• Supports management to achieve store business plans across sales, service and operations.
• Leads staffing discussions to ensure proper coverage for initiatives.
• Trains store staff on internal operational functions and standards.
• Communicates directives from corporate and leads regular team meetings.
• Focuses on delivering exceptional customer experience and improving Net Promoter Score.
• Monitors store visuals to align with brand standards and marketing initiatives.
• Leverages customer feedback to resolve issues.

Skills

Leadership

Customer service

Training

Team leadership

Communication

Tools

POS System

Microsoft Office

Video conferencing

Job description

Performance

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. Understands how to leverage store reports to understand decisions made to drive the store business. Participates in driving business outreach opportunities and communicates leads to Store Manager.

Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. Assists management team with training store staff on all internal operational functions as assigned.

Stays informed on corporate communication, directives, initiatives, policies and procedures. Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged.

Serves as a role model to all store team members and provide enthusiastic motivational leadership. Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.

Leverages customer feedback to prevent or resolve customer concerns. Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Minimum of 1 year of Retail or Sales experience.

Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.

Self-motivated, results oriented, strategic thinker.

Proven ability to train and develop high performing store teams.

Proficient in technology systems, applications, Microsoft Office, and video conferencing.

Ability to operate a computer and POS System.

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

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