Retail IT Systems Technician

Family Fare, LLC; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash in Omaha, Nebraska is seeking a Technician, Retail Systems to install, troubleshoot, maintain and repair PC systems and peripherals in our retail environments.

You will support POS hardware and software, provide end-user training, keep accurate documentation, and escalate complex issues. Travel up to 25% may be required.

A high school diploma and two years IT support experience are required.

Qualifications

• High School Diploma or equivalent required.
• Two years IT Support experience required; experience in Retail Technology preferred.
• Strong communication, organizational and trouble-shooting skills.
• Travel up to 25% may be required.

Responsibilities

• Install, troubleshoot, maintain and repair PC systems and related peripherals for Company and Independent Retail locations.
• Troubleshoot POS hardware, software, and telecommunication issues per guidelines.
• Maintain documentation for inventories and customer records.
• Provide technical support and training to end users; assist other IT associates as needed.
• Recommend products or services to fit customer needs; participate in system improvements.

Skills

IT Support experience

Retail Technology

Customer service

Troubleshooting

POS hardware

Hardware and software

LAN/WAN

Documentation

Education

High School Diploma

Tools

NT 4.0

Windows 2000

Windows XP

Job description

SpartanNash in Omaha, Nebraska is seeking a Technician, Retail Systems to install, troubleshoot, maintain and repair PC systems and peripherals in our retail environments.

You will support POS hardware and software, provide end-user training, keep accurate documentation, and escalate complex issues. Travel up to 25% may be required.

A high school diploma and two years IT support experience are required.