Retail Health Operations Leader | Customer-Driven & Growth

CVS Health; Boston (MA); Hybrid; USD 28,000 - 47,000; Full time

Job summary

CVS Health Corporation is seeking an Operations Manager for an on-site role in Boston, MA. This position leads store delivery, supervises team performance, and drives customer service excellence to foster loyalty and growth.

The role requires strong deductive reasoning, analytical thinking, and effective communication. It includes coordinating staff, managing schedules, and supporting financial and inventory controls while upholding CVS standards.

Qualifications

• Deductive reasoning ability and advanced analytical skills; proficient with computers.
• Strong written and verbal communication, leadership, supervision, and influencing abilities.
• Willing to work a full-time flexible schedule, including early mornings, overnights, weekends.
• High school diploma or equivalent preferred.

Responsibilities

• Lead and supervise store crew; communicate effectively with staff.
• Assist customers, resolve questions and complaints; promote CVS customer service culture.
• Support Store Manager with operational and service improvement plans.

Skills

Analytical skills

Communication

Leadership

Flexibility

Computer skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

CVS Health Corporation is seeking an Operations Manager for an on-site role in Boston, MA. This position leads store delivery, supervises team performance, and drives customer service excellence to foster loyalty and growth.

The role requires strong deductive reasoning, analytical thinking, and effective communication. It includes coordinating staff, managing schedules, and supporting financial and inventory controls while upholding CVS standards.