Retail & Guest Experience Associate (Coffee Bar)

Museum Of Life And Science; North Carolina; On-site; USD 1,705,000 - 2,428,000; Part time

Benefits offered by this job

403b retirement plan

Health insurance

Dental insurance

Vision insurance

Flex-spending plans

Life insurance

Long-term disability insurance

Paid vacation and sick leave

Nine paid holidays

Employee appreciation events

Family museum membership

Job summary

The Museum of Life and Science is seeking a Retail Operations Associate to deliver outstanding guest service and support daily store operations in a busy museum environment. You will assist with product knowledge, inventory, and cash handling while upholding safety and merchandising standards.

This role emphasizes flexibility, weekend availability, and a willingness to engage with visitors to ensure a positive experience for families and guests.

Qualifications

• Passion for customer service and guest satisfaction.
• Ability to accurately handle cash, charge, check, and gift card transactions.
• Basic knowledge of computer systems and point-of-sale operations.
• Ability to stand for up to 9 hours and perform light lifting (up to 40 pounds).
• Flexible schedule with weekend and potential evening work.

Responsibilities

• Provide exemplary customer service to guests according to service standards.
• Be knowledgeable about current product lines and communicate information to customers.
• Adhere to policies for opening/closing, inventory, cash handling, and food handling guidelines.
• Support coffee bar operations by serving beverages and food when needed.
• Assist Retail Operations leadership in daily tasks and inventory control.
• Maintain merchandising standards and safety procedures.
• Engage with visitors in a positive, helpful manner and promote inclusivity.

Skills

Customer service

Cash handling

Stand long hours

Flexible schedule

Team collaboration

Tools

Counterpoint

Job description

The Museum of Life and Science is seeking a Retail Operations Associate to deliver outstanding guest service and support daily store operations in a busy museum environment. You will assist with product knowledge, inventory, and cash handling while upholding safety and merchandising standards.

This role emphasizes flexibility, weekend availability, and a willingness to engage with visitors to ensure a positive experience for families and guests.