Barista & Retail Operations Specialist - Guest Experience

Museum-of-Life-and-Scienc; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Museum of Life and Science in Durham, NC seeks a Full-Time Retail Operations Associate and Barista to deliver welcoming guest experiences at the coffee bar and museum stores. You will handle daily operations, maintain product quality, and ensure friendly, efficient service in a fast-paced environment.

Responsibilities include barista work, POS transactions, merchandising, opening/closing duties, and maintaining cleanliness while adhering to safety and food-handling protocols.

Qualifications

• A demonstrated passion for customer service.
• Ability to prioritize and handle multiple tasks efficiently and in an organized fashion.
• Ability to monitor, organize, and rotate coffee bar inventory.
• Basic proficiency with computer and point-of-sale systems.
• Ability to accurately handle cash, charge, check, and gift card transactions.
• Ability to work independently with limited supervision and collaboratively as part of a team.
• Ability to stand for up to 9 hours.
• Ability to withstand prolonged periods of repetitive motions with hands/wrists.
• Ability to maneuver around coffee bar, sales floor, and stock rooms including repetitive bending, prolonged standing, twisting, and climbing.
• Ability to lift 40 pounds.
• Set schedule with weekend and occasional evening work.
• Coffee bar/retail experience.
• 1+ year of barista experience.
• ServSafe certification.
• Conversant in Spanish.
• Familiarity with CounterPoint or similar point-of-sale system.

Responsibilities

• Provide friendly, efficient, and knowledgeable service to Museum guests in the coffee bar and Museum stores.
• Prepare and serve coffee, specialty beverages, and other menu items according to established recipes, quality standards, and food-safety practices.
• Accurately process cash, credit card, check, and gift card transactions.
• Open and close the coffee bar and Museum stores in accordance with departmental procedures and standards.
• Maintain clean, organized, well-stocked, and guest-ready coffee bar and retail spaces throughout each shift.
• Organize, stock, and rotate coffee bar inventory to maintain product availability and quality.
• Maintain visual merchandising standards with strong attention to detail.
• Follow Museum, departmental, and applicable health and food-safety policies and procedures.
• Identify and communicate operational successes, opportunities, and concerns to Retail Operations leadership.
• Prioritize and manage multiple responsibilities based on guest needs and daily operational demands.
• Work independently with limited supervision while contributing to a collaborative and supportive team environment.
• Always demonstrate adherence to Museum safety procedures.
• Engage with Museum guests in a positive and helpful way to support an enjoyable and safe experience.
• Demonstrate and advance the Museum's Strategic Plan through interactions with staff, volunteers, and guests.

Skills

Customer service

Multi-tasking

Inventory rotation

POS familiarity

Cash handling

Independent & team

Standing endurance

Repetitive motion

Lifting 40 lbs

Weekend/evening shifts

Barista experience

ServSafe

Spanish

CounterPoint POS

Tools

CounterPoint

Job description

The Museum of Life and Science in Durham, NC seeks a Full-Time Retail Operations Associate and Barista to deliver welcoming guest experiences at the coffee bar and museum stores. You will handle daily operations, maintain product quality, and ensure friendly, efficient service in a fast-paced environment.

Responsibilities include barista work, POS transactions, merchandising, opening/closing duties, and maintaining cleanliness while adhering to safety and food-handling protocols.