Retail Golf Sales Lead

Dick's Sporting Goods; Portland (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the sporting goods sector is seeking a Lead to enhance customer service and team performance at their Portland location. The role involves team building, training, and maintaining store standards while fostering an inclusive environment. Ideal candidates will have retail experience and a passion for golf.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail or customer service experience preferred.
• Golf experience preferred.

Responsibilities

• Supports building and hiring a strong team.
• Plans and organizes daily tasks and store events.
• Leads by example to enhance the shopping experience.

Skills

Customer Focus

Collaboration

Talent Development

Team Building

Strategic Planning

Job description

If golf is your passion, you'll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.

If you are ready to make a difference and take the next step in your career, apply to join our team today!

Overview:

The Lead has a direct impact on both the execution of brand standards and the teammate experience. With guidance from the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business/department. The Lead focuses on delivering the best service to our customers and providing direction to teammates. Their ability to lead by example, be empathetic, resilient, optimistic, and collaborative differentiates them.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate to foster mutual trust and respect.
• Plans, organizes, and controls 30-day outlooks with guidance, including workforce planning for daily tasks, projects, or store events.
• Leverages teammates strategically to meet brand standards, execute programs, and delegate tasks based on priority.
• Upholds merchandising and presentation standards, including floor sets, signage, pricing, and inventory standards.
• Assists with general supervision in the store according to company policies.
• Supports training and onboarding new teammates and cross-training current teammates.
• Prioritizes coaching and development, providing hands-on guidance and teaching the 'why' behind tasks.
• Leads by example to support organizational vision, aligning responsibilities with organizational goals and enhancing the shopping experience.
• Creates an inclusive environment where everyone feels welcome, safe, and respected.
• Adheres to policies related to safety, loss prevention, and confidentiality.
• Supports team efforts across the store and performs other tasks as assigned.

Leadership Traits:

Our Leadership Competencies define the behaviors of great leaders who drive business and develop talent. We expect our Store leaders to demonstrate:

• Ensures Accountability
• Customer Focus
• Collaboration
• Trustworthiness
• Decision-Making Skills
• Action Orientation
• Engagement
• Talent Development
• Team Building
• Strategic Planning

Qualifications:

• Flexible availability, including nights, weekends, and holidays.
• Prior retail or customer service experience preferred.
• Golf experience preferred.
• Physical ability to stand, bend, reach, push, pull, and lift 15-35 lbs. frequently.
• Ability to work extended periods standing or walking.
• Ability to work at heights over 4 feet using ladders or aerial lifts.