Retail Golf Equipment Sales Lead - Key Holder

Golf Galaxy; Upland (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

DICK'S Sporting Goods in Upland, CA is seeking a Key Carrying Lead to act as the in-store expert for their department, delivering top customer service while guiding teammates. You’ll lead by example, coach staff, and help implement store programs and brand standards to ensure a premier shopping experience.

You will assist with hiring, onboarding, and daily operations, including opening/closing the store, cash handling, and safety/compliance duties as required.

Qualifications

• Retail or customer-focused experience required.
• Ability to stand, walk and lift 15–35 lbs repeatedly.
• Flexible availability including nights, weekends, and holidays.
• Must adhere to safety and loss prevention standards.
• Experience training and coaching teammates is a plus.

Responsibilities

• Lead store teammates and support interviewing and onboarding.
• Maintain brand standards and floor sets; ensure clear signage and inventory presentation.
• Plan 30 days out with store leadership and align on workforce needs.
• Coach and develop teammates; lead by example and build mutual trust.
• Open/close the store and perform Front End and Cash Office duties per policy.
• Ensure firearms sales compliance where applicable.
• Maintain loss prevention controls and uphold safety procedures.
• Deliver exceptional shopping experiences by aligning tasks with store goals.

Skills

Retail experience

Customer service

Flexible availability

Physical stamina

Leadership ability

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Key Carrying Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Key Carrying Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
• Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal regulations, where applicable.
• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
• Maintains company loss prevention standards and controls in their department.
• Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).
• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
• Creates an inclusive store environment where everyone (teammates & athletes) feels welcome and safe and is treated with respect.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $19.50 - $28.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.