Retail Sales Lead Team Sport - Key Holder

DICK'S Sporting Goods; Latham (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Generous benefits

Job summary

DICK’S Sporting Goods in New York State seeks a Key Carrying Lead to drive store operations, lead by example, and deliver exceptional customer service. You will mentor teammates, ensure brand standards, and coordinate daily game plans and events.

Responsibilities include interviewing and onboarding staff, maintaining loss prevention, and training teams while adhering to safety policies. The role emphasizes teamwork, empathy, and a strong focus on the customer experience.

Qualifications

• Flexible availability including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience).
• Ability to stand, bend, stoop, reach, push, pull and lift 15–35 lbs repeatedly.
• Ability to work extended periods standing or walking.
• Ability to work at heights greater than 4 feet with ladder or platform.
• Repetitive motions for short periods.

Responsibilities

• Assist with building and hiring a strong team by observing interviews and department tours.
• Cultivate a people-first culture, connecting with teammates to build trust and performance.
• Plan 30 days ahead with leadership guidance, align workforce for daily tasks and events.
• Ensure brand standards and programs are executed daily, delegating tasks by priority.
• Support store leadership with supervision, opening/closing, cash office, and firearms sales compliance.
• Uphold merchandising standards and maintain floor sets and inventory presentation.
• Train teammates on procedures and programs, onboarding new staff and cross-training.
• Maintain loss prevention standards and controls.
• Coach and develop oneself and others, explaining the 'why' behind tasks.
• Lead by example to align responsibilities with business goals and customer experience.
• Create an inclusive store environment for teammates and athletes.
• Follow safety and confidentiality policies; support store operations.
• Take an all-hands-on-deck approach to team support.
• Perform other tasks as assigned.

Skills

Flexible availability

Customer-focused

Leadership

Team building

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team,

Overview

The Key Carrying Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Key Carrying Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teaM mates is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
• Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal regulations, where applicable.
• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
• Maintains company loss prevention standards and controls in their department.
• Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).
• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
• Creates an inclusive store environment where everyone (teammates & athletes) feels welcome and safe and is treated with respect.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Leadership Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

#DSGT1

Targeted Pay Range: $19.00 - $27.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.