Retail Golf Equipment Sales Lead

Dick's Sporting Goods; Reading (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods is seeking a Lead in Reading, MA to be the in-store expert for their department and to deliver exceptional customer service under the guidance of store leadership.

You will plan, organize, and guide daily tasks, coach teammates, and maintain brand standards to ensure a high-performing, inclusive team in a dynamic retail environment.

You will contribute to recruiting, onboarding, and cross-training to strengthen the team and adapt to peak periods and holidays.

Qualifications

• Retail leadership experience or strong customer-service background.
• Ability to lead interviews and train teammates.
• Flexible availability including nights and weekends.

Responsibilities

• Lead the store department and guide teammates under store leadership.
• Plan daily tasks, game plans, and events with guidance from management.
• Uphold merchandising standards and brand presentation across the store.
• Coach and develop teammates; onboarding and cross-training.
• Foster an inclusive, safe store environment for customers and staff.
• Perform other tasks as assigned by management.

Skills

Leadership

Customer service

Team training

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.

• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.

• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.

• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.

• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

• Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.

• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.

• Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the "why" behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).

• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.

• Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures.

• Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

QUALIFICATIONS:

• Flexible availability - including nights, weekend, and holidays.

• Prior retail sales experience (or customer-focused experience) preferred.

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $18.00 - $26.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.