Retail Golf Club Tech

DICK'S SPORTING GOODS; Columbus (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in sporting goods is seeking passionate store teammates to enhance customer experiences. In this role, you will perform essential golf club repairs and fittings, ensuring that every athlete receives personalized service tailored to their needs. You will be part of a dynamic team that values accountability, collaboration, and customer focus. If you thrive in a fast-paced environment and are eager to contribute to a positive shopping experience, this opportunity is perfect for you. Join a company that believes in the power of sports to change lives and create a welcoming atmosphere for all.

Qualifications

• Ability to lift and handle weights of 15 to 35 lbs.
• Capability to stand or walk for extended periods.
• Perform repetitive motions for short durations.

Responsibilities

• Perform golf club repairs and fitting for customers.
• Manage customer service workflow and inventory.
• Promote company programs and maintain merchandise standards.

Skills

Customer Service

Golf Club Repairs

Club Fitting

Inventory Management

Operational Efficiency

Tools

Club Fitting Equipment

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

1. Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
2. Performs club fitting and club performance modifications through use of club fitting equipment.
3. Provides product and service recommendations according to customer’s needs.
4. Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
5. Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
6. Manages golf service supply inventory by accurately tracking shop usage.
7. Completes, organizes, and stores all customers’ work orders.
8. Provides a high level of customer service within the golf area.
9. Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
10. Maintains and participates in all recovery and cleanliness standards.
11. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
12. Takes an all-hands-on-deck approach to support the team across the store.
13. Performs other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:

1. Ensures Accountability
2. Customer-Focus
3. Collaborative
4. Instills Trust
5. Decision-Quality/Decision-Making Abilities
6. Action-Oriented

QUALIFICATIONS:

1. Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
2. Ability to work extended periods of time (up to 4 hours) standing or walking.
3. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).