Retail Golf Club Fitting Specialist

DICK'S Sporting Goods, Inc.; Tulsa (OK); On-site; USD 26,000 - 36,000; Full time

Job summary

Golf Galaxy is seeking team members with a passion for golf to engage customers and help them choose the best equipment and services. You will greet customers, assess needs, and guide them to the golf services area while sharing knowledge of the latest golf technologies.

The role emphasizes club fitting, equipment recommendations, and outstanding service as part of the store's commitment to helping golfers of all levels improve their game.

Qualifications

• 1-2 years of retail experience preferred.
• Golf industry experience preferred.
• Golf fitting experience preferred.

Responsibilities

• Establish and maintain relationships with customers and earn their trust and respect.
• Assist customers by identifying needs and directing them to the golf services area.
• Maintain knowledge of new golf technologies, products and services to share with customers.
• Support store services sales by performing athlete club fittings and repairs.
• Be a certified club fitter that provides excellent customer service in line with company programs.
• Make equipment recommendations tailored to the customer.

Skills

Retail experience

Golf fitting

Customer service

Job description

If golf is your passion, you'll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.

OVERVIEW:

ROLE RESPONSIBILITIES:

SERVICES:

• Establish and maintain effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested.

• Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs.

• Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services.

• Support store services sales by performing athlete club fittings and repairs.

• Is a certified club fitter that provides excellent direct and indirect customer service to align with company programs.

• Make equipment recommendations tailored to the customer.

OPERATIONS:

• Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.

• Assist with checking merchandise, service, and repair equipment, among other materials arriving to the store in a timely fashion, confirming quantities, condition, etc.

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Maintain and participates in all recovery and cleanliness standards.

• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

• Take an all-hands-on-deck approach to support the team across the store.

• Perform other tasks as assigned ed by management.

TEAMMATE TRAITS:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• 1-2 years of retail experience preferred

• Golf industry experience preferred

• Golf fitting experience preferred