Retail Golf Club Tech

Golf Galaxy; Reading (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Golf Galaxy in Reading, MA is seeking a skilled golf club fitter/repair technician to help customers optimize their gear and improve their game. You will perform club repairs, loft/lie adjustments, re-gripping, and fit clubs using specialized equipment while delivering friendly, expert service.

You will manage workflow, organize orders, maintain inventory, promote store programs, and uphold safety and loss-prevention standards. Target hourly pay ranges from $15 to $22, with benefits available.

Qualifications

• 1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred.
• Excellent customer communication and teamwork skills.

Responsibilities

• Performs golf club repairs, including re-gripping, loft and lie adjustments.
• Performs club fitting and performance modifications using club fitting equipment.
• Manages workflow for all customer services and turn-around times.
• Promotes store programs (Warranty Sales, Scorecard, Private Label Credit Card).
• Maintains golf service inventory and tracks shop usage.
• Completes and organizes customer work orders.
• Delivers high level of customer service and puts the customer first.
• Maintains merchandise presentation and inventory levels on the sales floor.
• Keeps company information confidential and adheres to loss prevention standards.
• Fosters an inclusive in-store environment and supports the team.

Skills

Club fitting

Loft/lie adjustment

Re-gripping

Customer service

Inventory management

Loss prevention

Tools

Club fitting equipment

Job description

If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.

ROLE RESPONSIBILITIES:

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment. Provides product and service recommendations according to customer’s needs.
• Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage
• Completes, organizes and stores all customers’ work orders.
• Provides a high level of customer service by consistently putting the customer at the center of everything we do.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains confidentiality of all Company information. Controls shrink by complying with all loss prevention standards and programs.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Maintains and participates in all recovery and cleanliness standards.
• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned ed by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• 1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred

Targeted Pay Range: $15.00 - $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.