Retail Golf Club Tech

DICK'S Sporting Goods, Inc.; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading sports retailer is seeking passionate teammates to improve customer experiences in golf services. Responsibilities include performing golf club repairs, providing product recommendations, and managing inventory. Ideal candidates will have a strong focus on customer service and demonstrate accountability. Join a team dedicated to equipping golfers of all abilities with quality service.

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift items up to 35 lbs.
• Ability to work up to 4 hours standing or walking.
• Ability to perform repetitive motions for short periods.

Responsibilities

• Performs golf club repairs and modifications.
• Provides product recommendations based on customer needs.
• Ensures a high level of customer service within the golf area.

Skills

Customer-Focus

Collaborative

Ensures Accountability

Decision-Making Abilities

Action-Oriented

Instills Trust

Job description

If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.

If you are ready to make a difference and take the next step in your career, apply to join our team today!

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our

customers through their eagerness to help, high brand and execution standards, ability to prioritize

and efficient execution of operational processes.

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.

• Performs club fitting and club performance modifications through use of club fitting equipment.

• Provides product and service recommendations according to customer’s needs.

• Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.

• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.

• Manages golf service supply inventory by accurately tracking shop usage.

• Completes, organizes, and stores all customers’ work orders.

• Provides a high level of customer service within the golf area.

• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.

• Maintains and participates in all recovery and cleanliness standards.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).