Retail, General Store Manager

Crocs, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic General Store Manager to lead a retail team in delivering exceptional service and achieving performance metrics. This role involves fostering a welcoming environment, empowering team members, and overseeing daily operations, including product flow and customer engagement. The ideal candidate will have a strong retail background, proven leadership skills, and a passion for driving results in a fast-paced environment. Join this innovative company and play a key role in shaping a successful team culture while enjoying a range of benefits and opportunities for growth.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401k Program with Company Match

Paid Time Off

Employee Assistance Program

Short and Long-term Disability Coverage

Incentive Program

Qualifications

• 4+ years of retail experience with previous Store Manager experience preferred.
• Proven leadership skills to empower and drive team results.

Responsibilities

• Deliver outstanding service and lead the store team to surpass performance metrics.
• Coordinate and delegate tasks while ensuring effective follow-up on daily activities.

Skills

Leadership Skills

Communication Skills

Analytical Thinking

Retail Experience

Customer Service

Education

High School Diploma

Tools

POS System

Job description

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What You'll Do

• Deliver outstanding service to our C.H.A.R.M service model
• Lead the store team in surpassing performance metrics including sales, consumer service, and charms
• Apply analytical thinking & company reporting to find opportunities within the store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build a welcoming, inclusive environment that promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow-up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assisting in pricing and markdown processes seasonally, promoting loyalty programs, maintaining cleanliness and recovery standards, etc.
• Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

What You'll Bring to the Table

• Must be 18 years or older
• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results
• Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers, and corporate partners
• A valid driver’s license and clean driving record may be required
• Desire to succeed in a high-growth, fast-paced retail environment
• Flexibility in work schedule including availability for nights, weekends, holidays, and extended hours
• The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
• Ability to move merchandise with appropriate equipment to and from the backroom and sales floor daily
• Ability to place and arrange items on all shelves and racks daily
• Ability to climb and descend ladders carrying merchandise daily
• Ability to lift 30 pounds or more with assistance daily
• Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily
• Ability to also be required to stand, walk, kneel, or balance for a duration of time daily
• Ability to read instructions, reports, and information on computer/register screens and to key information into the computer on a daily basis

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Retail, General Store Manager

Salary or Pay Range: $36.00 - $42.00

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. This role has been aligned to the Resident persona.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.

Job Category: Corporate

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City