Retail General Manager — Employee-Owned, Top Workplace

Steinhafels; Harwood Heights, Northern (IL, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Employee discount

Paid training

Paid time off

Paid holidays

Health & dental insurance

401(k)

Employee Stock Ownership Plan

Other benefits

Job summary

Steinhafels in Illinois is seeking a General Manager to oversee all store operations, lead the team, and drive customer satisfaction and sales. This role requires strong leadership, budgeting, and communication skills, with a focus on work-life balance and Steinhafels' employee-owned culture that values teamwork and customer service.

You will set performance standards, manage budgets, recruit and coach staff, and ensure a welcoming, organized store environment every day.

Qualifications

• Budgeting expenses and sales performance are managed by the GM.
• Excellent communication and organizational skills are required.
• Adherence to company policies and procedures is expected.
• Previous management experience is necessary.

Responsibilities

• Oversees store management staff and all store employees.
• Reviews sales team under direction from company standards.
• Addresses customer issues timely with a goal to resolve and prevent recurrence.
• Opens and closes the retail store ensuring every detail is complete.
• Maintains the highest standards of cleanliness.
• Handles conflicts promptly with a resolution focus.
• Responsible for the retail floor layout and presentation.
• Oversees pre-employment surveys, interviewing, and hiring to meet staffing needs.

Job description

Steinhafels in Illinois is seeking a General Manager to oversee all store operations, lead the team, and drive customer satisfaction and sales. This role requires strong leadership, budgeting, and communication skills, with a focus on work-life balance and Steinhafels' employee-owned culture that values teamwork and customer service.

You will set performance standards, manage budgets, recruit and coach staff, and ensure a welcoming, organized store environment every day.