Retail General Manager

Story Companies; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision Insurance

401k retirement plan

Employee Assistance Program (EAP)

Employee referral program

Training and development

Job summary

Story Cannabis seeks a Retail General Manager to lead the day-to-day operations of a busy Ohio store, including financial oversight, inventory control, and store presentation. You will manage staff, drive KPIs, ensure loss prevention, and uphold safety and regulatory compliance in a fast-paced cannabis retail setting.

The role requires strong leadership, strategic scheduling, and a commitment to providing exceptional customer service while coaching team members to perform at a high level.

Qualifications

• Minimum High School Diploma or GED. Associate degree preferred.
• 3+ years of retail management experience, cannabis industry a plus.
• Strong knowledge of cannabis products and compliance tools (Dutchie, Metrc).

Responsibilities

• Oversee day-to-day store operations and financials.
• Manage inventory controls, cash handling, and POS transactions.
• Lead and develop budtenders, shift leads, and associates.
• Monitor KPIs and drive sales growth while ensuring compliance.
• Provide exceptional customer service and maintain store standards.

Skills

Retail management

Cannabis industry knowledge

POS systems

KPI tracking

Education

High School Diploma

Associate Degree

Tools

Dutchie

Metrc

Job description

Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started.

Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time.

Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do.

If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story.

Overview:

The Retail General Manager will oversee the day-to-day operations of a busy retail store, which includes oversight of financials, physical inventory, storage of cannabis, leading a team of employees, and the overall cleanliness & organization of the store.

Responsibilities:

• Maintain a distribution process that is professional and safe for all customers and in compliance with state and local guidelines.
• Ensure all stored cannabis is accounted for and the store has adequate amounts of cannabis for the daily operations.
• Motivate team members, solve problems quickly and effectively, and take intentional steps towards accomplishing goals.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Review store sales goals and KPIs regularly to improve overall operations and financial performance.
• Unpack, sort, count and label merchandise, including items requiring special handling or refrigeration.
• Training and development of budtenders, shift leads, and assistant general managers
• Receive store and inventory supplies.
• Provide exceptional customer service - always going the extra mile.
• Perform other duties as required to successfully meet department and company goals and objectives.

Qualifications & Requirements:

• Minimum High School Diploma or G.E.D equivalent required, Associate Degree preferred.
• 3+ years of retail management experience within the cannabis industry.
• Verifiable product knowledge of flower, concentrates, edibles, topicals, dosing instructions, extraction methods, and methods of consumption.
• Strong point of sale and industry compliance tools, specifically Dutchie and Metrc.
• Must be over 21 years of age.
• Applicants must consent to a background check.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.

Physical Requirements:

• Must be able to occasionally lift 50+ pounds.
• Must be able to either sit or stand for long periods of time
• Paid time off (PTO) including 8 paid holidays per year*
• Medical, Dental, and Vision Insurance*
• 401k retirement savings plan*
• Company paid Short-Term & Long-Term disability*
• Employee Assistance Program (EAP)
• Employee referral program

*For full-time positions only

We want our story to be one that fosters an inclusive culture and provides an enriching employee experience. As an equal-opportunity employer, we embrace individuals from all backgrounds, experiences, abilities, and perspectives. We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We understand that these laws have disproportionately impacted certain communities and individuals. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds, including those with past involvement with the legal system, to apply for positions within our organization.