Retail Gaming Brand Ambassador

Nintendo of America Inc; Redmond (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Paid sick leave

Job summary

Nintendo of America, based in Redmond, WA, is seeking a customer-focused team member to deliver exceptional service and educate customers about Nintendo products. You will demonstrate features, resolve issues, and guide purchases to enhance the in-store experience.

Role involves fast-paced interactions, cross-selling, cash handling, and helping maintain displays. On-site work with opportunities for events and brand representation; driving accuracy in inventory and daily reporting.

Qualifications

• Minimum of one year of related retail experience.
• Previous retail experience, preferably at a high volume or flagship location.
• Ability and willingness to develop game knowledge and experience.
• Ability to perform routine display repair/maintenance.
• Accurate cash and inventory control experience.
• High school diploma or equivalent.
• Valid driver license and insurance.

Responsibilities

• Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues.
• Cross-sells merchandise, recommending products to anticipate and meet customer needs.
• Promptly and accurately processes all point of sale transactions.
• Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs.
• Restocks the sales floor and, as needed, performs back of house duties including merchandise tagging, restocking, and organization.
• Maintains a clean, visually stimulating environment by performing daily cleaning duties and maintaining store displays.
• Supports daily accurate record keeping through cycle count procedures and product counts.
• Engages in teamwork and provides feedback for continuous improvement while maintaining a positive attitude.
• Assists with product events including line management, product demonstrations, and sales processing.
• Occasionally represents Nintendo at off-site consumer events.
• Maintains area inventory including cycle-counts and ordering products and supplies.
• Coordinates with co-workers and shipping/receiving teams to maintain an organized stock room.
• Maintains departmental lists, databases, customer profiles, and resource materials.
• Creates, updates, and maintains departmental process & training documents.
• Prepares daily and month-end reporting.

Skills

Retail experience

Customer service

Cash handling

Product knowledge

Teamwork

Education

High school diploma

Job description

Nintendo of America, based in Redmond, WA, is seeking a customer-focused team member to deliver exceptional service and educate customers about Nintendo products. You will demonstrate features, resolve issues, and guide purchases to enhance the in-store experience.

Role involves fast-paced interactions, cross-selling, cash handling, and helping maintain displays. On-site work with opportunities for events and brand representation; driving accuracy in inventory and daily reporting.