Gaming Experience Ambassador — Retail & Events

Nintendo of America Inc; Redmond (WA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Nintendo of America in Redmond, WA is seeking a customer-focused team member to represent the brand on the sales floor. You will assist customers, demonstrate products, handle transactions, and help maintain an engaging, high-energy store environment.

The role requires at least 2 years of retail experience, willingness to learn game knowledge, accurate cash handling, and lightweight back-of-house tasks. On-site position with comprehensive benefits and a competitive pay range.

Qualifications

• Minimum of 2 years of retail experience.
• Ability and willingness to develop game knowledge.
• Accurate cash and inventory control experience.

Responsibilities

• Supports training of new and existing team members including onboarding, sales floor operations, point of sales operations, and cycle count procedures.
• Identifies and communicates opportunities to improve customer service and drive store traffic.
• Engages in a secondary specialty in support of the store's business needs.
• Responsible for assisting with sales floor operations for short periods of time including meal breaks, customer interactions, and general customer issues.
• Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues.
• Cross-sells merchandise, recommending products to anticipate and meet customer needs.
• Promptly and accurately processes all point of sale transactions.
• Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs.
• Restocks the sales floor and as needed, performs back of house duties including merchandise tagging, restocking, and organization.
• Supports a clean, visually stimulating environment by performing daily cleaning duties as outlined in the store checklist and maintaining store displays.
• Supports daily accurate record keeping through focused cycle count procedures and product counts.
• Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude.
• Assists with product events including line management, product demonstrations, and sales processing.
• Occasionally represents Nintendo at off-site consumer events.

Skills

Retail experience

Cash handling

Customer service

Inventory control

Education

High school diploma

Job description

Nintendo of America in Redmond, WA is seeking a customer-focused team member to represent the brand on the sales floor. You will assist customers, demonstrate products, handle transactions, and help maintain an engaging, high-energy store environment.

The role requires at least 2 years of retail experience, willingness to learn game knowledge, accurate cash handling, and lightweight back-of-house tasks. On-site position with comprehensive benefits and a competitive pay range.