Retail Fulfillment Associate - Reserve

BWM Biltmore Workforce Management; United States; On-site; USD 19,000 - 28,000; Part time

Job summary

Biltmore is seeking a Retail Fulfillment Associate to ensure accurate and timely shipping of E-Commerce and DTC orders. The role requires a proactive, detail-oriented individual with strong fulfillment skills for wine and merchandise, delivering high guest service.

Shifts generally run Monday–Friday, 9:00 am–4:00 pm, averaging 20 hours per week with a 40–999 hour per year range. Background checks may be required prior to employment.

Qualifications

• High school diploma or equivalent; additional education preferred.
• 1 year of experience in warehouse shipping/receiving; experience in high-end retail or e-commerce preferred.
• Strong computer and data entry skills in MS Excel, Word and Outlook.
• Knowledge of FedEx and UPS shipping software is a plus.
• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Must be proactive with good judgment.

Responsibilities

• Work with our order entry team to prepare, pick, and ship orders.
• Follow SOPs to ensure accurate and timely package delivery to guests.
• Demonstrate attention to detail, problem-solving, and speed in handling guest orders.
• Maintain wine and merchandise inventory in a neat, orderly, and safe manner.
• Assist with special projects such as preparing freight shipments and other large orders.
• Receive, unload, and stock deliveries from the Distribution Center and Wine Production.
• Assist with accurate on-hand inventory counts for our products.
• Communicate with appropriate teams regarding shipment delays and errors.
• Provide support for all areas of the Fulfillment Center.

Skills

Attention to detail

Proactive

Communication skills

Time management

Education

High School Diploma or equivalent

Tools

MS Excel

MS Word

Outlook

Job description

The pay range for this position starts at $17.09/hr and is based on the level of relevant experience and qualifications above the minimum requirements for the role. Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year). Schedules can vary but are generally Monday - Friday, 9:00 am - 4:00 pm.

Job Summary

The Retail Fulfillment Associate is responsible for ensuring the accurate and timely shipping of all E-Commerce and Direct-to-Consumer (DTC) orders. This role requires a proactive, detail-oriented individual with strong skills in the product fulfillment process for both wine and merchandise. By delivering efficient, accurate service, the Fulfillment Associate plays a key role in extending the high level of guest service and satisfaction that drives brand loyalty. This position ensures that off-site guests experience the same exceptional service as those visiting in person, with every order handled to exceed expectations.

Essential Job Duties

• Work with our order entry team to prepare, pick, and ship orders.
• Follow departmental Standard Operating Procedures (SOP) to ensure accurate and timely package delivery to our guests.
• Demonstrate strong attention to detail, problem-solving skills, and speed in handling guest orders.
• Maintain wine and merchandise inventory in a neat, orderly, and safe manner.
• Assist with special projects such as preparing freight shipments and other large orders.
• Receive, unload, and stock deliveries from the Distribution Center and Wine Production.
• Assist with accurate on-hand inventory counts for our products.
• Communicate with appropriate teams regarding shipment delays and errors.
• Provides support for all areas of the Fulfillment Center.

Qualifications

• High school diploma or equivalent. Additional education, training, and/or certification(s) preferred.
• Minimum of one (1) year of experience in a warehouse shipping and receiving setting. The ideal candidate will have had previous experience working in a high-end retail or e-commerce environment.
• Strong computer and data entry skills in MS Excel, Word, and Outlook.
• Knowledge of FedEx and UPS shipping software is a plus.
• Excellent interpersonal and communication skills; must be able to clearly, concisely, and effectively convey information verbally and in writing.
• Strong organizational and time management skills with a keen attention to detail and quality; must be able to prioritize work effectively in a dynamic environment.
• Must have a strong work ethic and solid work history with verifiable references.
• Must be proactive, able to take initiative, and able to exercise good judgment.

Physical Requirements

• Must be able to stand and walk for long periods of time.
• Ability to visually identify merchandise, color recognition, and distinguishing features.
• Frequent bending, stooping, and turning while supporting packages of various weights.
• Ability to safely lift 50 pounds frequently.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.