Retail Front End Supervisor - Full-Time

Burlington Stores; Waldorf (MD); On-site; Full time

Job summary

Join a caring and inclusive organization as a Full-Time Customer Service Supervisor. This role is pivotal in the store leadership team, focusing on customer service, operations, and merchandising. You will lead by example, maximizing sales through effective team management and fostering a diverse culture. With opportunities for growth and a commitment to community relations, this position is ideal for a self-starter who values teamwork and results. Enjoy competitive pay and a range of benefits while making a difference in the retail environment.

Benefits

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Qualifications

• 1+ year of supervisory experience in retail or similar environment.
• Strong interpersonal skills with a positive attitude.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales through training and coaching of direct reports.
• Ensure exceptional customer service and adherence to safety guidelines.

Skills

Supervisory Skills

Interpersonal Skills

Team Building

Problem Solving

Job description

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor!

As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding organization. Are you a self-starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for you!

At Burlington, we live by our Core Values:

1. Drive Results
2. Trust & Respect Each Other
3. Build Teams & Partnerships

Burlington Benefits:

• Growth Opportunities
• Competitive Pay
• Flexible Hours
• 15-30% Associate Discount
• Medical, Dental, and Vision Coverage
• Employee Assistance Program
• Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• 401 (k)

Key Responsibilities:

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drive Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitor schedule adherence

Requirements:

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full-time schedule including nights, weekends and holidays as required
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Base Pay: $17 per hour - $19 per hour

Location: 00176 - Waldorf
Address: 3326 Crain Highway
Zip Code: 20603
Position Type: Regular Full-Time
Career Site Category: Store Associate
Position Category: Retail Store