Retail Front End Supervisor - Full-Time

Burlington Stores, Inc.; Gastonia (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor in Gastonia, NC. This leadership role involves supervising store operations, maximizing sales, and fostering a collaborative team culture. Candidates should have supervisory experience in retail and strong interpersonal skills.

Benefits

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Qualifications

• At least 1 year of supervisory experience in retail environments.
• Strong interpersonal skills with a positive attitude.
• Ability to work full-time including nights, weekends, and holidays.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales through training and coaching staff.
• Ensure excellent customer service and promote safety.

Skills

Interpersonal skills

Leadership

Customer service

Job description

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At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor.

As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in areas such as Merchandising, Customer Service, Operations, and Human Resources. This leadership position is a stepping stone to a management role within our expanding organization. Are you a self-starter capable of supervising store operations efficiently and effectively? If you are a proven leader who values building strong teams and partnerships to drive results, this is the right opportunity for you!

At Burlington, we live by our Core Values:

• Drive Results
• Trust & Respect Each Other
• Build Teams & Partnerships

Burlington Benefits include:

• Growth Opportunities
• Competitive Pay
• Flexible Hours
• 15-30% Associate Discount
• Medical, Dental, and Vision Coverage
• Employee Assistance Program
• Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• 401(k)

Key Responsibilities:

• Supervise all store functions and associates as Manager on Duty
• Maximize sales through training, developing, and coaching staff
• Promote safety for customers and associates by following company guidelines
• Cultivate a diverse, collaborative team culture
• Address issues and supervise front-end operations to ensure excellent customer service
• Implement asset protection strategies to prevent shortages
• Assist in recruiting, interviewing, and onboarding new staff
• Participate in weekly workload planning meetings
• Engage in community relations through company programs and partnerships
• Manage meal and break schedules and monitor adherence

Requirements:

• At least 1 year of supervisory experience in off-price, big box, or specialty retail environments
• Strong interpersonal skills with a positive, engaging attitude
• Ability to work full-time including nights, weekends, and holidays
• Ability to lift 40 lbs. or more and stand/walk for extended periods

We’re expanding our store network nationwide, providing more locations and growth opportunities through training and development.

Join our team and enjoy a competitive wage, flexible hours, and an associate discount. Our benefits include medical, dental, and vision coverage, life and disability insurance, paid time off, paid holidays, and a 401(k). We are committed to diversity and equal opportunity employment.