Retail Front-End Specialist | Customer Experience

Total Wine & More; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, 
&

401(k) and other benefits

Disability & life insurance

Job summary

Total Wine & More is seeking a friendly Cashier to deliver fast, accurate checkout and helpful service at our Lexington store. You will process transactions, answer questions, and promote the loyalty program while supporting store operations and compliance with alcohol sales laws.

The role emphasizes customer engagement, product knowledge across wine, spirits, and beer, and collaboration with the Front End Team to ensure a positive visit for every guest.

Qualifications

• High school diploma or equivalent preferred.
• Passion for best-in-class customer service and team player mindset.
• 1-3 years of work experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Process sales transactions accurately and efficiently, including identification verification, payment handling, answering inquiries, promoting loyalty program, and bagging product.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.

Skills

Customer service

Retail experience

POS systems

Inventory management

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is seeking a friendly Cashier to deliver fast, accurate checkout and helpful service at our Lexington store. You will process transactions, answer questions, and promote the loyalty program while supporting store operations and compliance with alcohol sales laws.

The role emphasizes customer engagement, product knowledge across wine, spirits, and beer, and collaboration with the Front End Team to ensure a positive visit for every guest.