Retail Front-End Service Leader

Hannaford; City of Troy (NY); On-site; USD 24,000 - 36,000; Full time

Job summary

Hannaford is seeking a Front End Associate in Troy, NY to deliver friendly customer service at the front end and service desk/kiosk areas. You will handle cashiering, assist customers, and support store operations in a fast-paced retail environment.

The role requires strong communication, reliability, and the ability to learn multiple tasks including service desk functions. Physical readiness and compliance with store policies are essential.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements (18+).
• Willingness to learn multiple tasks and technical requirements.
• Ability to perform cashier and service desk/kiosk duties.

Responsibilities

• Observe and follow all company policies and procedures.
• Maintain a neat, well-groomed appearance per policy.
• Assign activities to front end and service desk/kiosk associates during idle periods.
• Assist in special projects and perform other duties as assigned by supervision.
• Support and comply with all safety standards; report needed repairs.
• Observe security standards and report abnormal behavior.
• Secure front-end change drawer when unattended; protect assets.
• Maintain general housekeeping and sanitation per store policy and health regs.
• Frequently perform cashier and/or bagging functions.
• Frequently perform service desk/kiosk and, if trained, bookkeeper duties.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Cashiering

Multi-tasking

Tools

Cashier training

Service Desk Training

Job description

Hannaford is seeking a Front End Associate in Troy, NY to deliver friendly customer service at the front end and service desk/kiosk areas. You will handle cashiering, assist customers, and support store operations in a fast-paced retail environment.

The role requires strong communication, reliability, and the ability to learn multiple tasks including service desk functions. Physical readiness and compliance with store policies are essential.